installation failed after downloading windows updates

[Guest]

Hi! My computer downloads recommended windows updates, but I always get a
"failed installation" error message. I updated the "windows update" software
version but that didn't help.....OS is Windows 2000.

Any ideas? .....Thanks!
Sandy

 

[Nocturnal]

If you go into C:\Windows and then look for a WindowsUpdate.log and scroll
all the way to the bottom, you should see a few error messages like Warning:
0x80240020 etc. Post the last few lines from your log and I'll see what I
can come up with. If it's the dreaded 0x80240020 there is no fix at this
time and your guess is as good as mine.

 

[Guest]

Thanks for your reply...I didn't see C:\Windows file (oddly), but looked on
WU history and got these error messages:
Error Code: 0x80070070
Error Code: 0x8007F003
For these downloads:
(KB896727)
(KB899588)
(KB893756)
(KB899587)
(KB896423)

Is this enuf info?.....thanx, Sandy

 

[Doug Frenette]

Hi Sandy,

Look in C:\WINNT. On my system, WindowsUpdate.log is there. Or do a file
search for WindowsUpdate.log.

Which Service Pack do you have? My Computer > Properties > General Tab will
show it.
You can also use winver.exe for that info, and more. It's located in
C:\WINNT\system32\. To run it:
Start Menu> Run > and enter winver.exe > select Ok.

I see no evidence that you've installed the buggy and problem causing
"Update Rollup 1 for Windows 2000 SP4."

Dugie

 

[Guest]

Here's more info, if needed..........didn't say ".log" at the end, but found
it in WINNT, thanks to Doug

2005-08-16 18:29:27 1212 95c AU AU received install approval from client for
1 updates
2005-08-16 18:29:27 1212 95c AU #############
2005-08-16 18:29:27 1212 95c AU ## START ## AU: Install updates
2005-08-16 18:29:27 1212 95c AU #########
2005-08-16 18:29:27 1212 95c AU # Initiating manual install
2005-08-16 18:29:27 1212 95c AU # Approved updates = 1
2005-08-16 18:29:27 1212 95c AU <<## SUBMITTED ## AU: Install updates /
installing updates [CallId = {71CFB2BC-1345-4F59-BFF5-DEB1E54886CF}]
2005-08-16 18:29:27 1212 958 Agent *************
2005-08-16 18:29:27 1212 958 Agent ** START ** Agent: Installing updates
[CallerId = AutomaticUpdates]
2005-08-16 18:29:27 1212 958 Agent *********
2005-08-16 18:29:27 1212 958 Agent * Updates to install = 1
2005-08-16 18:29:27 1212 958 Agent * Title = <NULL>
2005-08-16 18:29:27 1212 958 Agent * UpdateId =
{5C223736-DE7B-46DC-8630-CA7D2E1DEACA}.100
2005-08-16 18:29:27 1212 958 Agent * Bundles 1 updates:
2005-08-16 18:29:27 1212 958 Agent *
{C748E49D-79E9-4642-B679-A7B4FE7FD60C}.100
2005-08-16 18:29:30 1212 958 Agent WARNING: Failed to evaluate Installed
rule, updateId = {ED300F67-421C-4C08-B3BA-F35C55F3B427}.100, error =
0x80041017
2005-08-16 18:29:33 1212 958 Handler Attempting to create remote handler
process as VBERIC\NeitzkeE in session 0
2005-08-16 18:29:33 1212 958 DnldMgr Preparing update for install, updateId
= {C748E49D-79E9-4642-B679-A7B4FE7FD60C}.100.
2005-08-16 18:29:33 1524 8a8 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2005-08-16 18:29:33 1524 8a8 Misc = Process: C:\WINNT\system32\wuauclt.exe
2005-08-16 18:29:33 1524 8a8 Misc = Module: C:\WINNT\system32\wuaueng.dll
2005-08-16 18:29:33 1524 8a8 Handler :::::::::::::
2005-08-16 18:29:33 1524 8a8 Handler :: START :: Handler: Windows Patch
Install
2005-08-16 18:29:33 1524 8a8 Handler :::::::::
2005-08-16 18:29:33 1524 8a8 Handler : Updates to install = 1
2005-08-16 18:29:33 1524 8a8 Handler : Installing update
{C748E49D-79E9-4642-B679-A7B4FE7FD60C}.100
2005-08-16 18:29:33 1524 a6c Handler Installing with parameters=-q -z -er,
sandbox=C:\WINNT\SoftwareDistribution\Download\2b8174cacb2d324011c75f0db152a026.
2005-08-16 18:29:34 1212 590 AU AU setting client response for sessionId 0x0
to 'Active'
2005-08-16 18:29:39 1524 a6c Handler Install completed with 0x8007f02b.
2005-08-16 18:29:39 1524 8a8 Handler FATAL: UH: 0x8007f02b:
InstallOrUninstallThread failed
2005-08-16 18:29:39 1524 8a8 Handler : WARNING: Install completed: result
type = 0x0, installer error = True, error = 0x8007f02b, disabled until reboot
= No, reboot required = No
2005-08-16 18:29:39 1524 8a8 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed
2005-08-16 18:29:39 1524 8a8 Handler :::::::::
2005-08-16 18:29:39 1524 8a8 Handler :: END :: Handler: Windows Patch
Install
2005-08-16 18:29:39 1524 8a8 Handler :::::::::::::
2005-08-16 18:29:39 1212 a60 AU >>## RESUMED ## AU: Installing update
[UpdateId = {5C223736-DE7B-46DC-8630-CA7D2E1DEACA}]
2005-08-16 18:29:39 1212 a60 AU # WARNING: Install failed, error =
0x8007F02B
2005-08-16 18:29:39 1212 958 Agent *********
2005-08-16 18:29:39 1212 958 Agent ** END ** Agent: Installing updates
[CallerId = AutomaticUpdates]
2005-08-16 18:29:39 1212 958 Agent *************
2005-08-16 18:29:39 1212 958 AU # Install call complete for all calls,
reboot required = No
2005-08-16 18:29:39 1212 958 AU #########
2005-08-16 18:29:39 1212 958 AU ## END ## AU: Installing updates [CallId
= {71CFB2BC-1345-4F59-BFF5-DEB1E54886CF}]
2005-08-16 18:29:39 1212 958 AU #############
2005-08-16 18:29:44 1212 958 Report REPORT EVENT:
{EFF9F7C0-84FE-4B03-9C21-BF8308B108E1} 2005-08-16
18:29:39-0500 1 182 101 {5C223736-DE7B-46DC-8630-CA7D2E1DEACA} 100 8007f02b AutomaticUpdates Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x8007f02b: Cumulative Security Update for Internet Explorer 6
Service Pack 1 (KB896727).
2005-08-16 18:29:45 1212 95c AU AU setting client response for sessionId 0x0
to 'Complete'
2005-08-16 18:29:45 1212 4c0 AU #############
2005-08-16 18:29:45 1212 4c0 AU ## START ## AU: Search for updates
2005-08-16 18:29:45 1212 4c0 AU #########
2005-08-16 18:29:45 1212 4c0 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {1CC0889E-B667-428A-A49D-0FBA0B1E16C0}]
2005-08-16 18:29:45 1212 958 Agent *************
2005-08-16 18:29:45 1212 958 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2005-08-16 18:29:45 1212 958 Agent *********
2005-08-16 18:29:45 1212 590 AU AU setting client response for sessionId 0x0
to 'Complete'
2005-08-16 18:29:45 2360 934 AUClnt AU client got new directive =
'Shutdown', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return =
0x00000000
2005-08-16 18:29:50 1212 958 Agent WARNING: Failed to evaluate Installed
rule, updateId = {ED300F67-421C-4C08-B3BA-F35C55F3B427}.100, error =
0x80041017
2005-08-16 18:29:53 1212 958 Agent * Added update
{5C223736-DE7B-46DC-8630-CA7D2E1DEACA}.100 to search result
2005-08-16 18:29:53 1212 958 Agent * Found 1 updates and 10 categories in
search
2005-08-16 18:29:53 1212 958 Agent *********
2005-08-16 18:29:53 1212 958 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2005-08-16 18:29:53 1212 958 Agent *************
2005-08-16 18:29:53 1212 958 AU >>## RESUMED ## AU: Search for updates
[CallId = {1CC0889E-B667-428A-A49D-0FBA0B1E16C0}]
2005-08-16 18:29:53 1212 958 AU # 1 updates detected
2005-08-16 18:29:53 1212 958 AU #########
2005-08-16 18:29:53 1212 958 AU ## END ## AU: Search for updates [CallId
= {1CC0889E-B667-428A-A49D-0FBA0B1E16C0}]
2005-08-16 18:29:53 1212 958 AU #############
2005-08-16 18:29:53 1212 958 AU #############
2005-08-16 18:29:53 1212 958 AU ## START ## AU: Download updates
2005-08-16 18:29:53 1212 958 AU #########
2005-08-16 18:29:53 1212 958 AU # Approved updates = 1
2005-08-16 18:29:53 1212 958 AU AU initiated download, updateId =
{5C223736-DE7B-46DC-8630-CA7D2E1DEACA}.100, callId =
{AFB2D9D9-7A09-4386-89D8-F792FB851BDB}
2005-08-16 18:29:53 1212 958 AU AU setting pending client directive to
'Download Progress'
2005-08-16 18:29:53 1212 958 AU # Pending download calls = 1
2005-08-16 18:29:53 1212 958 AU <<## SUBMITTED ## AU: Download updates
2005-08-16 18:29:53 1212 a60 DnldMgr *************
2005-08-16 18:29:53 1212 a60 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2005-08-16 18:29:53 1212 a60 DnldMgr *********
2005-08-16 18:29:53 1212 a60 DnldMgr * Priority = 2, ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-08-16 18:29:53 1212 a60 DnldMgr * Updates to download = 1
2005-08-16 18:29:53 1212 a60 Agent * Title = Cumulative Security Update
for Internet Explorer 6 Service Pack 1 (KB896727)
2005-08-16 18:29:53 1212 a60 Agent * UpdateId =
{5C223736-DE7B-46DC-8630-CA7D2E1DEACA}.100
2005-08-16 18:29:53 1212 a60 Agent * Bundles 1 updates:
2005-08-16 18:29:53 1212 a60 Agent *
{C748E49D-79E9-4642-B679-A7B4FE7FD60C}.100
2005-08-16 18:29:53 1212 a60 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-08-16 18:29:53 1212 a60 DtaStor WARNING: Update Service: Failed to
update backup store
2005-08-16 18:29:53 1212 a60 DnldMgr *********** DnldMgr: New download job
[UpdateId = {C748E49D-79E9-4642-B679-A7B4FE7FD60C}.100] ***********
2005-08-16 18:29:53 1212 a60 DnldMgr * Queueing update for download
handler request generation.
2005-08-16 18:29:53 1212 a60 DnldMgr Generating download request for update
{C748E49D-79E9-4642-B679-A7B4FE7FD60C}.100

 

[Guest]

Doug...

THANK YOU! Nice of you to guide me... in WINNT I found a "Windows update"
file that didn't say ".log", but it seems to have the info Nocturnal might be
looking for.

The service pack I have is Service pack 4(windows 2000).

FYI for all: Some of the updates worked today(no clue why/how), but I
keep getting error message for "Cumulative Security Update for Internet
Explorer 6 Service Pack 1 (KB896727)"
--------->the message I get is "Error Code: 0x8007F02B "


Sandy

 

[Dugie]

Yw, Sandy.

The extension .log isn't included because of your folder settings. If you
open a folder, then select

Tools > Folder Options > View > Hide file extensions for known file types
....you'll see that the box is checked. Uncheck it to see extensions; most
people do.
Good news that some WUs worked. Try rebooting after each update, whether
it's suggested or not.

Also, do NOT download the Update Rollup 1! It's bad, causes problems. MS
states that "soon" it's going to re-release it. Details are given at
http://support.microsoft.com/default.aspx?scid=kb;en-us;891861

I also just noticed that I neglected to mung my email address. Damn! After a
clean reinstall of W2K, I forgot that detail. Junk mail from bots!

- Dugie

 

[Guest]

Hey, Dugie!

I, too, despise the bots! I feel your pain...

OK....I did some digging, and noticed that someone DID, in fact, install the
Update rollup 1 on July 19. Now what ?!? Must I remove it? and how?

I looked on add/remove programs...not listed. I did a search (after
changing settings as you suggested)....and there's a text doc file
"UpdateRollupPack.log", as well as a couple of htm docs w/install
info....that's it.

I really appreciate your input...(will reboot after WUs in future.)
Sandy

 

[Dugie]

Well, I hope a few slips won't hurt and I may escape the bots..
Would you please check my identity now? For both Reply and Rely Group, only
my (e-mail address removed) should show up.

If you check the overwhelming info at the link I gave below, you'll find
what you need to know.
It shows in my Add/Remove Programs under the update name of "Update Rollup 1
for Windows 2000 SP4." But it gave me this warning when I tried to
uninstall:

"If Update Rollup 1 is removed, these programs might not run properly. Do
you want to continue?"
The list of progs included some MS hotfixes, and many other non-MS products,
so I didn't uninstall. Good luck with your decision.

Dugie

 

[Guest]

Overwhelming is right! lotsa info .... I'll shuffle through it when I have
more time.

I checked your user profile for you, and it shows the email address you
mentioned and says "No info available".

Thanks for your time and effort...greatly appreciated.

Sandy

 

[Guest]

Hi Good Patient People,

Thanks so much for the info. Please include me should hear of a fix...
(e-mail address removed) or (e-mail address removed). I will do same by posting back here.


Fyi, I just recovered from a similar problem on win2k server. Thanks to the
good people in that newgroup discussion. I was able to resolve.

my fingers are crossed,
dlb2b1

 

[Manny]

i got this error when installing annupdate and update failed, vanyou help me?
Error: Download failed.
2007-12-15 14:16:28:568 980 3d8 AU No pending client directive
2007-12-15 14:16:30:020 980 5c0 Report REPORT EVENT:
{DBAFD748-36EE-44E8-A8B3-C0CDDE6BB409} 2007-12-15
14:16:24:872-0700 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Sunday, December 16, 2007 at 6:00 AM: - Update for Office 2003
Alternative User Input (KB912440)
2007-12-15 14:16:30:020 980 5c0 Report REPORT EVENT:
{0992218E-2DED-4568-8EBC-53FDD5BEA4C6} 2007-12-15
14:16:25:052-0700 1 161 101 {78455E5A-6D32-4F33-B9C6-9DF60735D4A2} 101 8007010b AutomaticUpdates Failure Content Download Error: Download failed.
2007-12-15 14:16:30:020 980 5c0 Report REPORT EVENT:
{E232AB3D-1711-4128-A023-DFE48FA034FA} 2007-12-15
14:16:25:223-0700 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Sunday, December 16, 2007 at 6:00 AM: - Update for Office 2003
Alternative User Input (KB912440)
2007-12-15 14:16:30:020 980 5c0 Report REPORT EVENT:
{D9F8EF28-032C-4A78-91AC-4B1E25AB0F1F} 2007-12-15
14:16:27:125-0700 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Sunday, December 16, 2007 at 6:00 AM: - Update for Office 2003
Alternative User Input (KB912440) - Update for Outlook Junk Email Filter 2003
(KB943591)