incorrect characters printing envelope

[Guest]

We just upgraded to Word 2007 in our office. I go to Create Envelope, type
in the address for the letter to go to. I choose the correct settings. When
I print the envelope, instead of printing the letters I type, what comes off
the printer are numbers, parenthesis, question marks, etc. Anyone know how
to correct this?

A secretary has also been unable to print an envelope directly from a
document. She gets incorrect characters also.

Any suggestions?

 

[Guest]

We discovered you have to go into options and change "headings" to a specific
font. I guess the default envelope font is "headings" instead of Arial or
Times New Roman or any other font. Once this is changed, it will print the
correct characters.

 

[Guest]

The default envelope setting is "Headings", not a font. Go into font for
return address and shipping address and change Headings to a specific font.
This should correct the problem.