import pictures in movie maker crashes instantly

[Gibraltar]

Hello
my friends windows movie maker instantly disappears when trying to import
pictures can anyone please help?
He is running xp home pentium 4 avg A.V. we have tried reinstalling movie
maker via system root :
1. Click Start , click Run , and then type the following command:
%systemroot%\inf

2. Click OK to open the INF folder.
3. Locate the file moviemk.inf
Right-click the file, and then click Install . This will reinstall the files
that Search needs to proceed normally.
but still no luck.

any help /advice greatly appreciated
Regards
Alan

 

[John Inzer]

Hello
my friends windows movie maker instantly disappears when trying to
import pictures can anyone please help?
He is running xp home pentium 4 avg A.V. we have tried reinstalling
movie maker via system root :
1. Click Start , click Run , and then type the following command:
%systemroot%\inf

2. Click OK to open the INF folder.
3. Locate the file moviemk.inf
Right-click the file, and then click Install . This will reinstall
the files that Search needs to proceed normally.
but still no luck.

any help /advice greatly appreciated
Regards
Alan

==================================
Some users have reported problems
after installing IE7. If this applies to your
situation ...uninstalling IE7 may be worth
a try.

(927177) How to uninstall Internet Explorer 7
http://support.microsoft.com/kb/927177/en-us

I've also seen a report that disabling the
ffdshow codec could be the fix. To accomplish
this...open Movie Maker and go to...Tools /
Options / Compatibility tab...Uncheck...
ffdshow / OK.

===
(You can disable ffdshow with this command:
regsvr32.exe /u "C:\Program Files\ffdshow\ffdshow.ax"
After running that command, the regular
DivX/XviD codecs will be used instead of ffdshow.
You can enable ffdshow again with this command:
regsvr32.exe "C:\Program Files\ffdshow\ffdshow.ax" )
===

More info:

Movie Maker 2 Crashes and Hangs
http://tinyurl.com/bqgyx


--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://support.microsoft.com/ph/695

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Gibraltar]

Hi John
Thank you very much for your prompt reply.
My friend is bringing over his computer later on and i will try your
suggestions .
will let you know how i got on .
Again, thank you.
Regards

 

[Gibraltar]

Hi John
sorry for the delay
i tried your suggestion and unfortunately it did not work.
He has IE6 and running MM2.1 xp with service pack 2 thought i would
uninstall /Re-install sp2 but cannot detect it, the xp disk has sp2 on it
,maybe thats why i cannot locate sp2 in Add /remove.
any other suggestions?
Thanks for your help.

 

[Graham Hughes]

WHat file types are the pictures?
Does the crashing happen with any other file, like a wmv/wma/wav?
Have you tried importing the supplied Windows images?

 

[Gibraltar]

Hi Graham
The crashes Happen when trying to import pictures ..videos & Audio or music.
music wma files.. pictures jpg files.
Please can you explain how to import the supplied windows images. ( do not
know much at all about MM.)
Thank you
Regards