IMAP inbox no longer displays old e-mails (Outlook 2007)

[Guest]

Hi,

I've been using Outlook 2007 for 2 weeks on a new Vista machine. I thought I
would give Outlook another try after using Thunderbird for the past two
years. Everything was going relatively well (except for a few unexplained
crashes) until yesterday.

Since yesterday, all of my Inbox messages in my IMAP account are failing to
display in Outlook 2007. I know that they are still residing on the server at
work because I can login and view them via webmail.

I know that there are similar posts in this forum about disappearing IMAP
mail but I do not understand what the problem might be or how it can be
solved. Anticipating this question my 'current view' is set to 'IMAP
Messages' and not to 'Last Seven Days'.

Test messages that I have sent to myself in the last few hours are showing
up in the IMAP inbox along with several new messages from others...so why
won't the other several 100 messages display?

I'm baffled.

Thanks for any help that you can offer.

 

[Guest]

Update:

I called Microsoft and they said that they could not help with this problem
because I purchased Office 2007 Professional through Dell. Dell didn't have a
clue how to fix the problem and kicked me back to Microsoft who repeated the
same line about Dell being responsible. This is VERY dissapointing customer
service from Microsoft. Microsoft used to stand behind it's products. Of
course, Microsoft is happy to help for $49.99. I just installed Thunderbird.

-P