I'm stuck in a loop

G

Gary

Help!! I helped a friend load Microsoft Money 2000 on his
computer that is running Windows XP. He had tried earlier
but the program didn't work. I upgraded his W XP with a
service pack and then the trouble started. The computer
keeps trying to install Microsoft Money 2002 (not 2000)
and no matter what I do, the installation screen doesn't
go away. I try removing the program, wiping out the
folders, using task manager to stop the phantom
intallation and even turning off the computer. Nothing
works. How do I get out of this loop?
 
K

Kelly

Hi Gary,

Check to see if the program is listed under either of these keys, especially
run once. At times during an install, they remain there and shouldn't.
Start/Run/Regedit

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
 

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