I'm an idiot and need help with a VPN!

[rugbyplayerseattheirdead]

We have a small company with 4 computers in one state that are
networked that share a folder and the internet connection with another
computer in another state that connects to our shared folder via the
VPN.

Two weeks before Thanksgiving the one computer in the other state
crashed and needed the hard drive replaced so our computer guy came out
and set up the VPN again on her computer over the phone. He said he
need to do this so the hard drive and router could "talk to each
other again"...sounded logical enough to me. Everything worked great
for a while.

During the Thanksgiving break our router broke and we were told by the
ones who set up the VPN to buy a new one. Our four computers were back
in business except for the one computer in the next state. Our computer
guy said that everything is set up property yet she is still getting an
error message when she logs on. He said we have to much spy wear on out
computer and it won't let her in unless we get rid of it.

Huh?

Is there a way I can fix the problem? I have run every time of program
known to man and my system seems clean. Is there something I'm
missing.

Thanks in advance.

 

[Robert L [MVP - Networking]]

Assuming the computer can't establish the VPN, what's the error code?

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
We have a small company with 4 computers in one state that are
networked that share a folder and the internet connection with another
computer in another state that connects to our shared folder via the
VPN.

Two weeks before Thanksgiving the one computer in the other state
crashed and needed the hard drive replaced so our computer guy came out
and set up the VPN again on her computer over the phone. He said he
need to do this so the hard drive and router could "talk to each
other again"...sounded logical enough to me. Everything worked great
for a while.

During the Thanksgiving break our router broke and we were told by the
ones who set up the VPN to buy a new one. Our four computers were back
in business except for the one computer in the next state. Our computer
guy said that everything is set up property yet she is still getting an
error message when she logs on. He said we have to much spy wear on out
computer and it won't let her in unless we get rid of it.

Huh?

Is there a way I can fix the problem? I have run every time of program
known to man and my system seems clean. Is there something I'm
missing.

Thanks in advance.

 

[rugbyplayerseattheirdead]

Assuming the computer can't establish the VPN, what's the error code? >>>>

Sorry, I should have know to include this, she is getting the error
message:

Error 800 unable to establish the VPN connection

 

[Robert L [MVP - Networking]]

VPN error 800 may be related to GRE issue, especially you have a new router. The following search results may help,

case Studies - VPN error 721 and 800
Case 1: When a user attempts to access the Windows VPN server that is behind a Linksys WRT54G, he receives VPN Error 800 or 721. ...
http://www.chicagotech.net/VPN/vpncase800.htm

ras error code
Error 797 Error 781 Error 783 Error 800 Error 806 - the VPN connection cannot ... Error 800: Unable to establish the VPN connection. The VPN server may be ...
http://www.chicagotech.net/raserrors.htm

error 721 and error 800
Q: Error 721 and error 800. I have SBS 2003 Standard Edition. ... I double checked the check list in server management and enabled VPN to the appropriate ...
http://www.chicagotech.net/Q&A/vpn25.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com

Sorry, I should have know to include this, she is getting the error
message:

Error 800 unable to establish the VPN connection

 

[rugbyplayerseattheirdead]

Thank you for the reply, but does it matter if we use a D-Link router?
Also is this stuff we need to do at our end with the four computers or
just with hers?

Thanks

 

[Robert L [MVP - Networking]]

Make sure the router is PPTP pass through.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Thank you for the reply, but does it matter if we use a D-Link router?
Also is this stuff we need to do at our end with the four computers or
just with hers?

Thanks