From: "Dolores" <
[email protected]>
| Recently I've had a problem getting IE to run. I double-click or
right-click
| Open, but it doesn't appear. However, when I do CTRL-ATL-DEL, it shows
| iexplorer.exe under "processes". If I've tried double-clicking more
than
| once there are multiple copies of it. This problem generally is only
when I
| try to run IE right after turning on the PC.
|
| I run under Windows XP professional. I have Mcafee VirusScan and McAfee
| Firewall Express running (at Standard security level). I'm using
Comcast
| cable high speed internet service. But all of this was true before this
| problem started.
|
| Has something become corrupted? Does anyone have any ideas?
|
| Thanks.
Download CLEAN.EXE from the URL --
http://www.ik-cs.com/programs/virtools/clean.exe
It is a self-extracting ZIP file that contains the Kixtart Script
Interpreter
{
http://kixtart.org Kixtart is CareWare } three batch files, two Kixtart
scripts, two Link
(.lnk) files and a PDF instruction file.
GETFILES.BAT -- For downloading (FTP) the files needed to run the McAfee
Command Line
Scanner. If you are using Windows XP, you may have to disable the Windows
XP FireWall to
allow the FTP utility to download the needed files
CLEAN.BAT -- For running within Windows after running
c:\mcafee\GetFiles.BAT. If you choose
to scan again at a future date, run this batch file. It will
automatically check the date
of the McAfee DAT files and if it is a couple of days old, it will
download (FTP) the latest
signature files and install them before performing the scan.
DOSCLEAN.BAT -- For use on a Win9x/ME PC or on a Win2K/WinXP PC that is
using FAT32 after
you have booted from an Emergency Boot Disk or DOS disk and have already
executed;
c:\mcafee\GetFiles.BAT from within Windows. DOS disk boot images can be
obtained from;
http://www.bootdisk.com/bootdisk.htm
I need you to perform the following...
Execute; CLEAN.EXE
Choose; Unzip
Choose; Close
Execute; c:\mcafee\GetFiles.BAT
{ or Double-click on 'GetFiles Link' in c:\mcafee }
Reboot the PC into Safe Mode [F8 key during boot]
Shutdown as many applications as possible !
It would also help for you to read - "How to perform a clean boot in
Windows XP"
http://support.microsoft.com/kb/310353
Execute; c:\mcafee\CLEAN.BAT
{ or Double-click on 'Clean Link' in c:\mcafee }
A final report in HTML format called C:\mcafee\ScanReport.HTML will be
generated. At the
end of the scan, it will be displayed in your browser (Opera, FireFox or
Internet Explorer).
It is suggested that you move the report out of c:\mcafee before
performing another scan.
It would be a good idea to scan in Safe Mode and in Normal Mode and save a
copy of the HTML
report for each session.