IE password problem

[nedsullivan]

My dial-up connection to my ISP works fine. The problem arose when I
installed grisoft's antivirus freeware and found I was unable to download
virus definition updates. Its "help" indicates it is using Internet
Explorer's dial-up information, not my ISP's. So I went to
IE and clicked through internet options/connections/dial-up settings. Aha!
The password IE is using is NOT what I'm using to connect to my ISP. That
was obvious because the number of asterisks is not the same. So it was
simply a matter of changing IE's password to conform to that of my ISP's,
right?
Wrong. I can substitute the right password in IE, but I can't make it
stick. There's no "save changes" or "apply" option to click after the
change, so IE continues to use the wrong password. Which means I can't
download antivirus updates, despite attempts at workarounds.
I'm using WinXPpro. Its IE help files do not appear to be updated to XP,
and in any event I was unable to find anything to address this problem.
I've been a windows user since 3.1 and only recently moved from 98 to XP.
So while I'm no novice, from experience I have to
allow there may be something obvious that I'm overlooking.
Any suggestions? Please post to the group.

 

[Bill]

My dial-up connection to my ISP works fine. The problem arose when I

installed grisoft's antivirus freeware and found I was unable to download
virus definition updates. Its "help" indicates it is using Internet
Explorer's dial-up information, not my ISP's. So I went to
IE and clicked through internet options/connections/dial-up settings. Aha!
The password IE is using is NOT what I'm using to connect to my ISP. That
was obvious because the number of asterisks is not the same. So it was
simply a matter of changing IE's password to conform to that of my ISP's,
right?
Wrong. I can substitute the right password in IE, but I can't make it
stick. There's no "save changes" or "apply" option to click after the
change, so IE continues to use the wrong password. Which means I can't
download antivirus updates, despite attempts at workarounds.
I'm using WinXPpro. Its IE help files do not appear to be updated to XP,
and in any event I was unable to find anything to address this problem.
I've been a windows user since 3.1 and only recently moved from 98 to XP.
So while I'm no novice, from experience I have to
allow there may be something obvious that I'm overlooking.

Any suggestions? Please post to the group.

++++++++++
Ned, are you assuming I.E. is using the wrong pass word on the basis of Avg
not updating? There have been many problems with Avg lately and lots of
people are complaining about not being able to get updates. Just lately I
have been opening I.E. first and then attempt to update Avg, sometimes it
works sometimes it dont. The best way is to add a time to it.... say for 5
minutes time whilst you are on line and let it update automatically.
Your password in I.E. must be the same as the one you use for your ISP, no
doubt. The ISP always adds some extra digits/numbers to your password for
their own use, so therefore you will always find more asterisks.
Hope this helps

Bill