IE has encountered a problem and needs to close

[Berger]

How do you troubleshoot. When accessing a website IE crashes

The error report I am getting start like :

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="IEXPLORE.EXE" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="HMMAPI.DLL" SIZE="38912" CHECKSUM="0x7BA58A40"
BIN_FILE_VERSION="6.0.2900.2180" BIN_PRODUCT_VERSION="6.0.2900.2180"
PRODUCT_VERSION="6.00.2900.2180" FILE_DESCRIPTION="Microsoft HTTP Mail
Simple MAPI" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="6.00.2900.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="HMMAPI.DLL"
INTERNAL_NAME="HMMAPI" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights
reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF4A4"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.2180"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.2180" LINK_DATE="08/04/2004 07:53:09"
UPTO_LINK_DATE="08/04/2004 07:53:09" VER_LANGUAGE="Anglais (États-Unis)
[0x409]" />


Thanks for your help

 

[PA Bear]

"Microsoft Internet Explorer has encountered a problem and needs to close.
We are sorry for the inconvenience":
http://support.microsoft.com/?kbid=921470

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

[Guest]

you might try searching the error verbatim on google and at Microsoft.com
Kaja