W
William Law
Subject: IE doesn't load--5/14/05
My primary problem is that Internet Explorer (IE) doesn't load properly. It
will load and function normally only soon after booting; after opening it
and closing it, it will not open again until reboot. Also, on clicking a
link in Outlook Express (OE) IE does not open or load that link. I can't
copy the link (in order to paste into IE)--this was new. However, I got this
corrected @ www.oehelp.com/ielink.aspx.
My trouble began on March 25 when I installed Mozilla Firefox (FF). IE would
load intermittently after this, no matter whether IE or FF was the default
browser. I uninstalled FF, reinstalled a new version--the problem remained.
By April 12, it got worse to the point that neither FF or IE would load
regularly. I finally uninstalled FF, and using 'search' got rid of all
references to Mozilla or FF.
Bad trouble occurred on April 25 when suddenly most everything went bad:
desk top changed to something never seen before with most things left off,
Palm would not load, launch bar disappeared, task bar went from top to
bottom and could not be moved. I finally got into IE by ways I don't recall
now. I did a Norton System Works update and then a complete virus scan. A
virus was found, (Trojan.Tooso.F), and removed. But system still fouled up
and wouldn't function much at all. I have not idea where the virus came
from. I don't open attachments and only rarely open a link. Choice Mail
keeps most spam away.
I used True Image to restore an image made on April 9 (at that time that FF
was still installed). After this things went back to where they were before
the virus. IE would load right after booting but would not reload after
first closure and would stop working if left on but not used for 10 min or
so. On clicking IE the empty IE page would appear with only the message:
'This page cannot be displayed'. At the bottom of the message was the
notation: 'Cannot find server or DNS error.
I went on the MS IE forum and received some advice. I did a 'Protected files
scan' --which was okay; also did a 'Winsock update'. Then did manual Norton
update to get a new update program, new virus definitions. All this no help.
On May 5, I did another complete scan and another virus was found:
(W32.Sober.O.@mm linc). and removed by the program. Then did another virus
scan in safe mode and nothing found. I did go to Norton Security and did a
specific removal of both viruses. I installed and ran BHODemon, Buster, CW
Shredder, updated and ran AdAware and Spybot. I keep Counter Spy and MS
Antispyware running all the time with daily updates.
Finally, I uninstalled and reinstalled SP2, but the problem remained. I also
used regsvr32.****.dll to check several dll's, but all were apparently okay.
I would appreciate your looking at today's HijackThis log and hope you can
help.I have a log that I made 'prophylactically' in Jan, if that would be of
help.
Thanks so much
Bill Law
--------------------------------------------------------------------------------
My primary problem is that Internet Explorer (IE) doesn't load properly. It
will load and function normally only soon after booting; after opening it
and closing it, it will not open again until reboot. Also, on clicking a
link in Outlook Express (OE) IE does not open or load that link. I can't
copy the link (in order to paste into IE)--this was new. However, I got this
corrected @ www.oehelp.com/ielink.aspx.
My trouble began on March 25 when I installed Mozilla Firefox (FF). IE would
load intermittently after this, no matter whether IE or FF was the default
browser. I uninstalled FF, reinstalled a new version--the problem remained.
By April 12, it got worse to the point that neither FF or IE would load
regularly. I finally uninstalled FF, and using 'search' got rid of all
references to Mozilla or FF.
Bad trouble occurred on April 25 when suddenly most everything went bad:
desk top changed to something never seen before with most things left off,
Palm would not load, launch bar disappeared, task bar went from top to
bottom and could not be moved. I finally got into IE by ways I don't recall
now. I did a Norton System Works update and then a complete virus scan. A
virus was found, (Trojan.Tooso.F), and removed. But system still fouled up
and wouldn't function much at all. I have not idea where the virus came
from. I don't open attachments and only rarely open a link. Choice Mail
keeps most spam away.
I used True Image to restore an image made on April 9 (at that time that FF
was still installed). After this things went back to where they were before
the virus. IE would load right after booting but would not reload after
first closure and would stop working if left on but not used for 10 min or
so. On clicking IE the empty IE page would appear with only the message:
'This page cannot be displayed'. At the bottom of the message was the
notation: 'Cannot find server or DNS error.
I went on the MS IE forum and received some advice. I did a 'Protected files
scan' --which was okay; also did a 'Winsock update'. Then did manual Norton
update to get a new update program, new virus definitions. All this no help.
On May 5, I did another complete scan and another virus was found:
(W32.Sober.O.@mm linc). and removed by the program. Then did another virus
scan in safe mode and nothing found. I did go to Norton Security and did a
specific removal of both viruses. I installed and ran BHODemon, Buster, CW
Shredder, updated and ran AdAware and Spybot. I keep Counter Spy and MS
Antispyware running all the time with daily updates.
Finally, I uninstalled and reinstalled SP2, but the problem remained. I also
used regsvr32.****.dll to check several dll's, but all were apparently okay.
I would appreciate your looking at today's HijackThis log and hope you can
help.I have a log that I made 'prophylactically' in Jan, if that would be of
help.
Thanks so much
Bill Law
--------------------------------------------------------------------------------
Oh no, you still use IE. Type