IE 6 Keeps Crashing

G

Guest

Please help- When I navigate thru web pages, eventuallly IE 6 will post an
error message-IE has encountered an error and needs to close this window.
This happens whether I'm navigating my third page or my 20th, IE will
eventually crash.

I do look at the technical info in the error but cannot make heads nor tails
from it. Someone please tell me how I can start troubleshooting and resolving
this error.

Thanks
 
J

Jan Il

Hi dd :)

Try the following and see if it helps:

Internet Explorer closes unexpectedly:
http://inetexplorer.mvps.org/answers_5.htm#shuts_down



or.......

Open an ms-dos prompt window (Start>Run>) and type the following (one entry
at a time), and press enter after each line. A message will appear stating
that these have been registered successfully.

regsvr32 Shdocvw.dll
regsvr32 Shell32.dll (this command only for Win2000 and XP)
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll

http://support.microsoft.com/?kbid=306831
http://support.microsoft.com/default.aspx?scid=kb;EN-US;27655

If these steps do not resolve your problem, or you need help with the above,
please post back to this thread with the details and any error messages.

Hope this helps

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
F

Frank Saunders, MS-MVP IE/OE

dd said:
Please help- When I navigate thru web pages, eventuallly IE 6 will
post an error message-IE has encountered an error and needs to close
this window. This happens whether I'm navigating my third page or my
20th, IE will eventually crash.

I do look at the technical info in the error but cannot make heads
nor tails from it. Someone please tell me how I can start
troubleshooting and resolving this error.

Thanks
Click to expand...

First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Before you try to remove spyware using any of these programs ,
download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://www.spywareinfo.com/forums/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See also:
http://www.microsoft.com/downloads/...a2-6a57-4c57-a8bd-dbf62eda9671&DisplayLang=en
for the new Microsoft program which was previously released by Giant
Software.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
 
G

Guest

Hi Jan,

I followed your kindly instructions but the error keeps happening. Please
see the error msg details:

exception information
code: 0xc0000005 flags: 0x00000000
Record: 0x0000000000000000 Address: 0x000000007774408d
 
J

Jan Il

Hi amuntaner :)
Hi Jan,

I followed your kindly instructions but the error keeps happening. Please
see the error msg details:

exception information
code: 0xc0000005 flags: 0x00000000
Record: 0x0000000000000000 Address: 0x000000007774408d
Click to expand...

Yes....I agree with Frank, based upon the error, you are probably a victim
of some form of scumware on your system. Follow the information Frank has
kindly provided to clean your system fully, and the problem should be
resolved. If not, post back with any further error messages or other
details of the problem and we'll go from there. :)


Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
G

Guest

Dear Jan:

I performed the actions in MS Dos and everything registered successfully.
Unfortunately, IE 6.0 still crashes. I have also looked at the Microsoft info
on the subject, but it is still too technical for me. any suggestions?

Thanks,

DD
 
G

Guest

Dear Frank:

I downloaded several spyware programs you suggested, ran them and found
spyware. After deleting the offenders, I am sad to say that I still am having
problems with IE 6.0 crashing. I used SpyChecker and CWS Shredder. What other
things should I do to stop this problem? By the way, I have looked at
Microsoft's knowledge base, but I am having trouble deciphering the whole
thing. I just need a step by step process, so I can use the process of
elimination to get at the root of this problem.
Please reply.

Thanks,
DD
 
G

Guest

Hi:

I followed your suggestions and searched for spyware on my pc. The offenders
were deleted, but I am still having trouble with IE 6.0 closing when it want
to. What other suggestions do you have?

Thanks,

DD
 
F

Frank Saunders, MS-MVP IE/OE

dd said:
Dear Frank:

I downloaded several spyware programs you suggested, ran them and found
spyware. After deleting the offenders, I am sad to say that I still am
having
problems with IE 6.0 crashing. I used SpyChecker and CWS Shredder. What
other
things should I do to stop this problem? By the way, I have looked at
Microsoft's knowledge base, but I am having trouble deciphering the whole
thing. I just need a step by step process, so I can use the process of
elimination to get at the root of this problem.
Please reply.

Thanks,
DD
Click to expand...

Download "Hijack This!" [freeware]

Unzip, double-click "HijackThis.exe" and Press "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log"
button.
Click: "Save Log" (generates: "hijackthis.log")

Next, go to the below location:
http://www.spywareinfo.com/forums/

Sign in, go to the "Spyware and Hijackware Removal" section.
Press "New Topic" and post a description of your symptoms. If they need to
see your log they will ask for it.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
 

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