I can't access a particular web site.

[Anna]

I made a similar post on the 24hoursupport.helpdesk but was unable to
resolve my problem with the advice received.

I can't access a particular site. I have no problems with the rest of the
net, it's just this one site. The site is runing up, I've got it on the
screen of a
notebook next to this pc.

I normally use Firefox but have tried IE as well without success.
OS = WinXP SP2 with all updates. I was connected to the site when I tried to
navigate to another page on the site & Firefox could no longer find the
site.

1) I was using Firefox when the problem occured, but I've since reverted to
IE & restored the default settings.
2) There is no reference to the site in my registry
3) I'm trying to access the site from a bookmark that hasn't been amended
since I last used it successfully.
4) I've acquired a new IP address from my ISP
5) I've run Ad-aware
6) I've run Spybot
7) I've run Trend's Housecall
8) I use ZoneAlarm

I've had a similar problem before & resolved it by re-installing WindowsXP
but I'm hoping to find a less drastic solution this time.

Can anyone please suggest anything that is not on the "already tried" list
above?

 

[John Wunderlich]

I can't access a particular site. I have no problems with the rest
of the net, it's just this one site. The site is runing up, I've
got it on the screen of a
notebook next to this pc.

I normally use Firefox but have tried IE as well without success.
OS = WinXP SP2 with all updates. I was connected to the site when
I tried to navigate to another page on the site & Firefox could no
longer find the site.

1) I was using Firefox when the problem occured, but I've since
reverted to IE & restored the default settings.
2) There is no reference to the site in my registry
3) I'm trying to access the site from a bookmark that hasn't been
amended since I last used it successfully.
4) I've acquired a new IP address from my ISP
5) I've run Ad-aware
6) I've run Spybot
7) I've run Trend's Housecall
8) I use ZoneAlarm

I've had a similar problem before & resolved it by re-installing
WindowsXP but I'm hoping to find a less drastic solution this
time.

Can anyone please suggest anything that is not on the "already
tried" list above?

One thing you haven't mentioned is that if there is an entry in the
"Hosts" table for this site that is incorrect this can happen as
Windows will use a IP address in the Hosts table before using the DNS
address. Use a text editor such as Notepad to look at the file:
c:\windows\system32\drivers\etc\hosts

HTH,
John

 

[Anna]

One thing you haven't mentioned is that if there is an entry in the
"Hosts" table for this site that is incorrect this can happen as
Windows will use a IP address in the Hosts table before using the DNS
address. Use a text editor such as Notepad to look at the file:
c:\windows\system32\drivers\etc\hosts

HTH,
John

The only entry in my Hosts table is:
127.0.0.1 localhost

 

[Don Varnau]

Hi,

If running a cable modem, dsl modem or router, have you, at some point, shut
everything down for a few minutes? This sometimes helps.

Or, deleting the History and TIF folders may help:
http://mvps.org/winhelp2002/delcache.htm
Delete the folders- don't just clear them out. New folders will be created
on restart.

Disable (for diagnostic purposes) programs such as pop-up blockers,
security, toolbars and other add-ons for IE, anti-virus, etc. Take a look at
any program that might be interfering with IE. You may have to reconfigure,
reinstall, or not reinstall, a program.

Very important... Turn on the Windows Firewall (from Control Panel or
Security Center) before disabling a third-party firewall.

[WinXP]
Try opening a Cmd window (or from Start> Run) enter
ipconfig /flushdns
then clear the Temporary Internet Files and restart.

See if there's anything else to try at
http://inetexplorer.mvps.org/answers/16.html

Hope this helps,
Don
[MS MVP- IE]

 

[Anna]

I've got an ADSL modem. The notebook that I can access the site from has a
dial-in connection.

I've worked through your advice & the link you suggested, I re-installed
Java as an after thought, & I'm still no better off. I still can't access
the site.
Thanks anyway.

Hi,

If running a cable modem, dsl modem or router, have you, at some point,
shut
everything down for a few minutes? This sometimes helps.

Or, deleting the History and TIF folders may help:
http://mvps.org/winhelp2002/delcache.htm
Delete the folders- don't just clear them out. New folders will be created
on restart.

Disable (for diagnostic purposes) programs such as pop-up blockers,
security, toolbars and other add-ons for IE, anti-virus, etc. Take a look
at
any program that might be interfering with IE. You may have to
reconfigure,
reinstall, or not reinstall, a program.

Very important... Turn on the Windows Firewall (from Control Panel or
Security Center) before disabling a third-party firewall.

[WinXP]
Try opening a Cmd window (or from Start> Run) enter
ipconfig /flushdns
then clear the Temporary Internet Files and restart.

See if there's anything else to try at
http://inetexplorer.mvps.org/answers/16.html

Hope this helps,
Don
[MS MVP- IE]

I made a similar post on the 24hoursupport.helpdesk but was unable to
resolve my problem with the advice received.

I can't access a particular site. I have no problems with the rest of the
net, it's just this one site. The site is runing up, I've got it on the
screen of a
notebook next to this pc.

I normally use Firefox but have tried IE as well without success.
OS = WinXP SP2 with all updates. I was connected to the site when I tried to
navigate to another page on the site & Firefox could no longer find the
site.

1) I was using Firefox when the problem occured, but I've since reverted to
IE & restored the default settings.
2) There is no reference to the site in my registry
3) I'm trying to access the site from a bookmark that hasn't been amended
since I last used it successfully.
4) I've acquired a new IP address from my ISP
5) I've run Ad-aware
6) I've run Spybot
7) I've run Trend's Housecall
8) I use ZoneAlarm

I've had a similar problem before & resolved it by re-installing
WindowsXP
but I'm hoping to find a less drastic solution this time.

Can anyone please suggest anything that is not on the "already tried"
list
above?