I cannot send email

[Michael An]

Hi,

I am a pretty savvy email user (used to be Exchange Server admin). I've been
using Windows mail since end of May without any problems. I switched my ISP
in the begining of July and NO problem either. However, since last week. I
cannot send email out. Every time, Windows Mail asks my username and
passowrd to login my "incoming server" instead of outgoing server. The
version of my Windows Mail is vista.rtm.61101-2205. Please help!

Thanks!

Michael An

 

[Gary VanderMolen]

When you get that repeated prompt for username and password, click Cancel,
which should then produce an error message. Right-click on your error message,
copy, then paste it into a reply here. We can't do much troubleshooting without
the complete error message.

First, test your password by logging in to your provider's webmail.
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing in Windows Mail is
account corruption. One thing you should try as a possible quick fix is
to delete that corrupted mail account, restart Windows Mail, then
recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

For more on why email scanning in your antivirus is bad, see
:http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Gary VanderMolen, Microsoft MVP (Mail)


"Michael An" wrote in message
Hi,

I am a pretty savvy email user (used to be Exchange Server admin). I've been
using Windows mail since end of May without any problems. I switched my ISP
in the begining of July and NO problem either. However, since last week. I
cannot send email out. Every time, Windows Mail asks my username and
passowrd to login my "incoming server" instead of outgoing server. The
version of my Windows Mail is vista.rtm.61101-2205. Please help!

Thanks!

Michael An