I am trying to open a regular Word doc & it freezes my computer up

[jessnicole77]

I am trying to open a regular word doc attachment and when I try my MW just
sits there endlessly with a hourglass and says it is "requesting virus scan"
at the bottom.
When I try to escape, it asks me if I want to send a error report to
Microsoft or tells me the program is not responding.
The file size is 440KB and it is a excel type document with fields that I
can change. Everyone else in my group can open it except for me!! I have
Microsoft 2000..Help ASAP Please!!

 

[GTS]

Are you sure it's a Word document and not an Excel file? If it's an Excel
file, try opening it up in Microsoft Excel. Hope this helps.

 

[jessnicole77]

Thanks for responding GTS..it is not a Excel doc it is a regular doc file
....it isnt even a doc.x!! What would cause Microsoft word to sit there and
not respond?? Everone else can open this file in my group...My computer can
open every other word file...

 

[GTS]

Bummer! (I thought it might be Excel because you mentioned something about
that in your original post).

Have you tried re-starting your computer? (just asking!

I've heard of Norton Anti-Virus causing weird virus scan things in Word. Go
to google and type in:

microsoft word "requesting virus scan"

with the quotes and everything. A bunch of threads come up that might help
you troubleshoot.

 

[mxk]

I am trying to open a regular worddocattachment and when I try my MW just
sits there endlessly with a hourglass and says it is "requesting virus scan"
at the bottom.
When I try to escape, it asks me if I want to send a error report to
Microsoft or tells me the program is not responding.
The file size is 440KB and it is a excel type document with fields that I
can change. Everyone else in my group can open it except for me!! I have
Microsoft 2000..Help ASAP Please!!

Hi,

Why not try Advanced Word Repair at http://www.datanumen.com/awr/ ?
It recovers several important Word documents for me and is really
helpful!

Alan