HP Printer- document printing failed!

[Guest]

I am using Windows XP Professional, SP2 with all latest patches. I have been
using HP Laser Jet 5100 PCL6 Network Printer for last one year without any
problem. Few days back, I installed Norton 2006 Internet Security as well as
Norton 2006 System Works. After installation I used One Button Check Up and
allowed Norton System Works to fix all the problems.

Now I find that i am unable to print any document on my LAN Network
Printer...I always get Error - Document Printing Failed! I tried deleting and
re-installing Printer. While installing it doesn't recognise any printer in
the Network, however it recognises when IP address of printer is given.
Printer gets installed but again same problem..."Document Printing Failed!'"
My other colleauges are able to print in that Network Printer. Also I am able
Ping Printer IP address and get good response!

Can Anybody help?

 

[Cari \(MS-MVP\)]

Does it work again if you uninstall the Symantec product?

 

[Guest]

Cari, i didn't uninstall the Symantec Product coz the same product is running
without any problem on two of my colleagues Notebooks. They are using same
network and same network printer. The only difference is that I am using ACER
Travelmate Notebook and they are using Compaq Presario.

I did re-install the changes made by " One Button Check " in Norton System
Works 2006. Then deleted the printer and re-installed again. During
installation it did recognise the network printer and installed successfully.
However when Test Page was sent for printing, again same problem " This
document failed to print."

I tried to take help of HP online support. It ran online diagonistic Tool
and declared everything is fine except a new Jetdirect firmware to be
installed. I then installed the HP download manager and let it update/install
whatever it needed. The Jetdirect firm was updated. I deleted again the
priner and re-installed... and again Test Page itself not getting
printed...what to do?

Can u suggest any other diagonosis to be done?

 

[Cari \(MS-MVP\)]

Check the exact configuration of the Symantec product on the other two
notebooks.....

 

[Guest]

I checked all configurations that can see through "Options"...nothing
different!

What exactly could be problem ?

 

[Guest]

We solved the problem! My IT administrator traced the problem in port
configuration. In "Printer Name or IP Address" something else was written by
default. We changed it to IP address of Network Printer and it started
working!