How to send a fax from a scanned document?

[Guest]

I have scanned a document in my scanner but can't fax it.Microsoft item
306663 says it can be done. My PC, DELL says I need an imaging device which
they say I don't have in my PC.

 

[Lem]

I have scanned a document in my scanner but can't fax it.Microsoft item
306663 says it can be done. My PC, DELL says I need an imaging device which
they say I don't have in my PC.

Of course you have an imaging device -- your scanner.

Once you install Fax Services, you will have a "printer" named "Fax."
Simply open the scanned document in the graphics application of your
choice and print it to the Fax.

See http://members.shaw.ca/bsanders/FAQFAX.htm for FAQ concerning
installing and using Windows XP Fax.

 

[Guest]

Lem, I still can't send the Fax, my doc. is in my Documents file. I opened
the document,what is the graphics application? I don't understand the print
to the fax. Hal

 

[Guest]

Lem, I may be doing somethig wrong,the doc I want to FAX is stored in my
Documents I open it-but can't fax it hal -
HAE

 

[Lem]

Lem, I still can't send the Fax, my doc. is in my Documents file. I opened
the document,what is the graphics application? I don't understand the print
to the fax. Hal

1. If you "opened" the file -- that is, you can see the scanned image
on your monitor -- there should be a "print" command available. If
nowhere else, it will be on the "File" menu.

2. When you select "print" (whether by clicking on a printer icon or
from the File | Print menu command), you will see a Print dialog box,
where the Printer name should be in a "drop-down box" and will show as
your default printer. If you click on "OK" now, the document will print
on your default printer.

3. Click the down arrow to the right of the printer name, and a list of
available printers should appear. If one of the names in the list is
"Fax," select it, and now click "OK."

4. Follow the instructions in the "Send Fax Wizard" that opens up.

5. If there is no "Fax" in the list of available printers, you didn't
install XP Fax Services. Read the answer to FAQ #1 at
http://members.shaw.ca/bsanders/FAQFAX.htm

6. Remember, in addition to installing XP Fax Services, you MUST HAVE a
fax modem connected to a Plain Old Telephone Service (POTS) line. You
CAN NOT fax using XP Fax Services with a DSL or Cable "modem."

 

[Guest]

Lem, Got FAX services,still can't send. Hal

 

[Lem]

Lem, Got FAX services,still can't send. Hal

What happens when you try?

Please describe exactly what you do and what happens, and include the
text of any error messages.

 

[Gary Walker]

watching the fax monitor, and review of the fax log prob-
wouldn't hurt either.

 

[Guest]

Lem, Still can't send a FAX.I reinstalled fax services. I don't know if the
modem is correct or not..Hal

 

[Guest]

Nothing shows up on the fax console monitor.nothing waiting or sent.. hal

 

[Guest]

Lem,I am doing all this from a microsoft support Doc.306663 on how to Fax a
scanned doc.or image in Windows XP Hal.

 

[Gary Walker]

Unless you specifically opened the fax monitor....

(Fax Console>Tools>Fax Monitor>"expand the detail
view pane"....)

You weren't seeing the monitor.

But, before looking at the fax monitor, you should report
what's in your modem log, as follows:

Find the modem log:

Control Panel>phones/modems>modems>"right click
the modem you're using">View Log.

Take note of the last entry in the log(date & time), and
then rerun your fax attempt.

Return to the modem log, and find your entries at the
end of the log. It will probably begin with something like "Initializing
modem". This will disclose:

1). There actually is a modem.
2). You've got connectivity(aka dsr/tone).
3). You're using the modem you think.
4). The modem is functioning.

Additionally, while you're in the Phone/Modem panel,
it would probably be wise to juice up the dialer volume
so you can hear what's actually happening on the line.

 

[Lem]

Nothing shows up on the fax console monitor.nothing waiting or sent.. hal

If you've been following the directions in MS KB 306663, did you get to
the end with no errors or other problems? And then you went to the Fax
Console and saw nothing either in Outbox or Sent Items?

Open the Fax Console.

Click on "Tools."

Click on "Fax Printer Configuration."

You should see a window with the title "Fax Properties" with 5 tabs:
General, Sharing, Devices, Tracking, and Archives.

On the General tab, you should see an icon of a fax machine and the name
"Fax." Most of the rest of this tab may be not filled in. What does it
say after "Model:"?

Click the "Devices" tab. What is listed under the heading
"Device Name Send Receive"? Is there a value for TSID, CSID,
and "Rings before answer"? TSID and CSID should be your fax telephone
number.

 

[Guest]

Lem,no rrors,nothing in out & sent..opened fax console, Click FaxPrinter con
fig gen tab,see Icon of fax,Model=Microsoft Shared Fax Drive,devices=
ModemIntel(R)537epv9xdf,TSID & CSID, manual answer Hal

 

[Guest]

LEM, No values for TSID & CSID No fax # there
-Hal-
HAE

 

[Lem]

It seems as if you haven't gone through the Fax Configuration Wizard.
Open the Fax Console and click on "Configure Fax." Go through the "Fax
Configuration Wizard" and fill in the blanks as appropriate. On the
screen headed "Select Device for Sending or Receiving Faxes" make sure
to check the boxes next to "Enable Send" and "Enable Receive." Set
either to manual answer or auto answer as desired.

The last screen says "You have successfully completed the Fax
Configuration Wizard" and shows a summary of settings. They should look
something like this:

Configuration Summary:

Devices configured to send faxes:
Zoom V.92 PCI Voice Faxmodem
The TSID of these devices is XXX-XXX-XXXX.

Devices configured to receive faxes:
Zoom V.92 PCI Voice Faxmodem
Devices are configured to automatically answer incoming fax
calls after 2 rings.
The CSID of these devices is XXX-XXX-XXXX.

If yours looks like that, the problem may be that your modem is (a) not
working properly or (b) not compatible with Windows XP Fax. If your
modem shows as "Modem Intel(R)537epv9xdf" that unfortunately is not the
name of the modem manufacturer but the identification of the chipset
used in the modem, so I can't see if it's on the "Hardware Compatibility
List." If you know the actual make and model of your modem, go to
http://winqual.microsoft.com/HCL/Default.aspx?m=x and check to see if it
is OK for use with XP.

Open Device Manager (e.g., right click on My Computer, select
Properties, on Hardware tab, click "Device Manager"). Go to the Modems
entry, click on the +, the right click on the modem identification and
select properties. Does "Device status" indicate "This device is working
properly"? Under "Device usage" does it say "Use this device (enable)"?
Go to the "Diagnostics" tab. Click the "Query modem" button. What
does it say for the response to "AT+FCLASS=?"

Click the "View log" button, and see if there appear to be any error
messages there. See the second post above from Gary Walker.

 

[Guest]

Lem, I Did the Configure Fax using the Fax wizard,enable send and receive are
checked,manual answer is on,the config summary is ok, one thing was
wrong-There were no tel numbers on theTSID & CSID but they are there now. I
did see two incoming phone calls listed on incoming. They were normal
calls,not to a fax. Hal

 

[Guest]

Gary, I checked my system config from Dell support and found a Modem
V.92,Data fax Internal donny,Dell Americas. Device Manager. Device status
indicates "Device is working properly ",Device Usage (enabled). AT+FCLASS=
0.1.2.2.0 Hal

 

[Gary Walker]

Although not identified, might your last response/post
be directed at me?

Gary

 

[Hal Hostetler [MVP P/I]]

OK, you've got this document you want to fax. If you double click the
document, does some program start up and show you its contents? If this
happens, does this program have a "Print" function so you can print it on a
printer? If the program has a print function, does it let you select the
printer to use? If it will, do you see a printer named "Fax" in the list?
If Fax is listed as a printer, what happens wen you select it and click
"Print", does the Send Fax Wizard start? If the Send Fax Wizard starts,
does it finish and tell you it sent your Fax? Please remember, we cannot
read your mind and details are VERY important, be as candid as you can with
your answers.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com