How to recover NT Authority/System profile

[Toni Fontenele]

Greetings,

In Windows 2000 Server's SP4 (it is a domain controller) My Computer
Properties, I saw in profile tab a profile called NT Authority/System. I
deleted it and now my Windows did not give to me access to all active
directory shortcuts. My Office 2000 did not work too and, when I click in
Excel or Word icon, the Windows Installer ask for the software CD-ROM. When
I put the CD-ROM and click OK the following message appears:

"This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package."

Two days before I deleted that profile I saw an "user" folder COMPUTERNAME$
inside Documents and Settings folder, where COMPUTERNAME is my computer's
name. After deleted NT Authority/System profile this COMPUTERNAME$ folder
disappears too.

I saw online this Microsoft document:

- Cannot Start an Office Program After You Install Service Pack 3 (SP3) for
Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;en-us;324906&sd=tech

My questions are:

1) Do I need a NT Authority/System profile?

2) How to recovery it?

Additional Info:

I did not see the famous windows "NT Authority will log them off in x
minutes and that they should close all programs", so I think it was not a
virus.

Thanks in advance,

Toni Fontenele, Architect
CAD Manager - Casaflex Ideas and Projects Ltd.

 

[Kidem-portem]

I think your going to have to do a repair of system files,

Differences Between Manual and Fast Repair
http://support.microsoft.com/default.aspx?scid=kb;en-us;238359

 

[Toni Fontenele]

Thank you Kidem,

You explanations was very helful to me and I made some researches and found
more about my problem which IS SOLVED now! Look:

I solved part of my problem! Here is the solution for recover Office 2000
access (people outhere are saying that Microsoft´s hotfix Q823980 and the
new hotfix Q824146 are causing this problem with Windows Installer. Windows
SP3 and sometimes Windows SP4 could cause this too!):

IMPORTANT!!! BACKUP YOUR DATA FIRST!!!

1) Click Startup Menu
2) Click Run
3) Type Regedit
4) Click OK. Registry Editor will open and let's backup all Windows registry
first.
5) In the top of the registry tree, click My Computer.
6) Click Registry menu
7) Click Export registry file. Choose hard-disk root C: and type a name for
the backup file.
8) Click Save.
9) Click Edit.
10) Click Find.
11) Type the word Patches and only select KEY check box
(turn off value and data check boxes).
12) Find each Patches word and renamed it to the word REMOVED. If you want
to backup too each Patches' branch follow 6 to 8 step above before rename
it.
13) IMPORTANT: DO NOT rename AppPatches word.
14) After rename all words only called Patches to REMOVED, close Registry
Editor. You do not need to restart Windows.
15) Put you original software CD in the driver.
16) You can reinstall the software or you can click each shortcut already
installed and wait for Windows Installer recover all pieces of software.
Some Office setup ask you to type the CD-KEY application code again.

It works for me! I have access to all Office applications If something
goes wrong just Import your registry backup (or the branches backup if you
made it) using REGEDIT.

Thanks to Expert Exchanges' web site and to John Chapin. Look it at:
http://www.experts-exchange.com/Applications/MS_Office/Q_20709510.html

IMPORTANT!!! If you have Windows Installer 2.0 ou higher in your machine, DO
NOT INSTALL AND USE THE FOLLOWING MICROSOFT TOOLS: MSICU.EXE, MSICUU.EXE and
WINDOWS INSTALLER CLEAN-UP. They will only works with Windows Installer
Release 1.1.


I recovered Active Directory Administrative Tools just following Microsoft's
instructions in this link:

HOW TO: Install the Active Directory Administrative Tools to Windows 2000
Professional
http://support.microsoft.com/default.aspx?scid=kb;en-us;308196

I am still trying to discover what is the NT Authority/System profile but,
so far now, I recovered Office 2000 and Active Directory Administrative
Tools.

Toni Fontenele, Architect
CAD Manager - Casaflex Ideas and Projects Ltd.
"Kidem-portem" <[email protected]> escreveu na mensagem
I think your going to have to do a repair of system files,

Differences Between Manual and Fast Repair
http://support.microsoft.com/default.aspx?scid=kb;en-us;238359