How do I create a new OST file?

[Guest]

I have a user who's getting sync log errors in his inbox. On the chance that
his OST might be corrupted, I want to create a new one. The instructions for
this in Outlook Help are not clear.

1. On the "File" menu, click "Work Offline".

2. Select or clear the "Prompt me at startup so I may choose to work offline
or online" check box, and then click "OK".
If you clear the check box, Outlook will automatically start offline if a
connection to the server is not available.

3. Click "Yes" to copy the data from the server to your new Offline Folder
file (.ost).

I am unable to find a properties sheet/options tab that contains a "Prompt
me at startup" option. It almost seems to imply that clicking "work offline"
should trigger an option box popup at that point, since there is no mention
of where to find that particular checkbox option...

Thanks

 

[e_weevil]

I personally just remove the setting that allows outlook to work
offline, close outlook.
Browse to C:\Documents and Settings\<profile name>\Local
Settings\Application Data\Microsoft\Outlook.

Rename the OST. (i prefer to do it this way)

Open outlook and re-enable it to allow offline usage.
when you go back in, it will create a new OST file and re-sync.

 

[Guest]

Thanks for your tip, e_weevil. Where would I find that setting?

Tools - Options - Mail Settings - Send/Receive Options - Edit selected
account/group?

 

[e_weevil]

I have just checked this as its been a while since i last had to do
this, you can get away with just renaming the ost file with outlook
closed, when you reopen outlook it will create a new one.

The ost file will most likely be in the location i gave before.

 

[Guest]

Great. Have a webmeeting with the user this morning, so I'll give that a
shot. Thanks for the tips!

Rob

 

[address]

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