G
Guest
Dear Sony, Western Digital, and Microsoft
I recently purchased a Western Digital external hard drive that is a FireWire/USB 2.0 combo drive (model # WD1200B007-RNN) to use on my Sony notebook (model PCG-GRZ530) running Microsoft XP home edition with service pack 1a.
The problem is that I keep getting the following error message “HI-SPEED USB device Plugged into non-HI-SPEED USB Hub.â€
No big deal – so I go out to Sony’s knowledge base and I’m told to go to Microsoft update to update the driver. I run the update but it finds no new drivers. So I search Microsoft’s knowledge base and find what I think will be the solution (see links below) and after following the instruction I am led right back to the update area for a recursive loop experience – very unpleasant!
http://www.microsoft.com/windowsxp/expertzone/columns/jones/02august05.as
http://support.microsoft.com/?scid=kb;en-us;Q31237
http://support.microsoft.com/default.aspx?scid=kb;EN-US;32238
http://www.microsoft.com/whdc/hwdev/bus/USB/USB2support.mspx#XSLTsection12412112012
How can I get my new hard drive to work at its fullest capacity? Please help!!
Yours
Mark Pryo
I recently purchased a Western Digital external hard drive that is a FireWire/USB 2.0 combo drive (model # WD1200B007-RNN) to use on my Sony notebook (model PCG-GRZ530) running Microsoft XP home edition with service pack 1a.
The problem is that I keep getting the following error message “HI-SPEED USB device Plugged into non-HI-SPEED USB Hub.â€
No big deal – so I go out to Sony’s knowledge base and I’m told to go to Microsoft update to update the driver. I run the update but it finds no new drivers. So I search Microsoft’s knowledge base and find what I think will be the solution (see links below) and after following the instruction I am led right back to the update area for a recursive loop experience – very unpleasant!
http://www.microsoft.com/windowsxp/expertzone/columns/jones/02august05.as
http://support.microsoft.com/?scid=kb;en-us;Q31237
http://support.microsoft.com/default.aspx?scid=kb;EN-US;32238
http://www.microsoft.com/whdc/hwdev/bus/USB/USB2support.mspx#XSLTsection12412112012
How can I get my new hard drive to work at its fullest capacity? Please help!!
Yours
Mark Pryo