Help!

[Guest]

I have spent the last week trying to get Window Movie Maker to work on my
computer. I have talked with HP support for approx 15 hours trying to get it
to work. Their support system is in India so it is really hard to understand
them. I have a Windows XP Media Edition and WMM was on my computer when I
bought it 2 years ago. I just tried to use it last week so hence the
problem. HP had me uninstall it and then sent me to a microsoft web page to
download. There was no option to download from there so I found it at
another sight. I downloaded it again and I still get the error message and
my options are to debug or close. HP said it was a Microsoft problem so I
emailed them and they said it was an operating systems problemand to contact
HP????? Apparently, my problem is no one else's problem. Any ideas????

 

[John Inzer]

I have spent the last week trying to get Window Movie Maker to work
on my computer. I have talked with HP support for approx 15 hours
trying to get it to work. Their support system is in India so it is
really hard to understand them. I have a Windows XP Media Edition
and WMM was on my computer when I bought it 2 years ago. I just
tried to use it last week so hence the problem. HP had me uninstall
it and then sent me to a microsoft web page to download. There was
no option to download from there so I found it at another sight. I
downloaded it again and I still get the error message and my options
are to debug or close. HP said it was a Microsoft problem so I
emailed them and they said it was an operating systems problemand to
contact HP????? Apparently, my problem is no one else's problem.
Any ideas????

================================
Some users have reported problems
after installing IE7. If this applies to your
situation ...uninstalling IE7 may be worth
a try.

(927177) How to uninstall Internet Explorer 7
http://support.microsoft.com/kb/927177/en-us

More info:

Movie Maker 2 Crashes and Hangs
http://tinyurl.com/bqgyx

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Graham Hughes]

How on earth did they get you to do that?

--

Graham Hughes
MVP Digital Media
www.myvideoproblems.com


HP had me uninstall it