Help MS Outlook 2003 restarts with erro

[William Gower]

I have updated my Symantec Virus software. I have turned off email
scanning. If an email is coming in, then outlook 2003 restarts. If I use
IE and then go to my internet provider and delete emails in my inbox and
then start outlook it is ok until an email arrives and then it restarts. I
have removed my outlook 2003 and then reinstalled. I have even turned my
Virus Auto off. Same thing happens. What can I do? This just started this
afternoon. Prior to this everything was working fine. I have checked for
spyware. I have scan my system for viruses.

 

[Lanwench [MVP - Exchange]]

I have updated my Symantec Virus software. I have turned off email
scanning. If an email is coming in, then outlook 2003 restarts. If
I use IE and then go to my internet provider and delete emails in my
inbox and then start outlook it is ok until an email arrives and then
it restarts. I have removed my outlook 2003 and then reinstalled. I
have even turned my Virus Auto off. Same thing happens. What can I
do? This just started this afternoon. Prior to this everything was
working fine. I have checked for spyware. I have scan my system for
viruses.

What error do you get?

 

[William Gower]

Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience

I have even uninstalled my complete Office 2003 and deleted my .pst file and
then reinstalled everything. I still get the same message. It is only when
I have messages about to be received. I have even uninstalled my virus
software.


"Lanwench [MVP - Exchange]"

 

[William Gower]

Incidentally I tried Outlook Express and the same thing happens

"Lanwench [MVP - Exchange]"

 

[Lanwench [MVP - Exchange]]

Incidentally I tried Outlook Express and the same thing happens

Then it sounds like there's an underlying Windows/Symantec problem. Have you
looked at symantec's website? Posted in a group for your OS version?

"Lanwench [MVP - Exchange]"

What error do you get?

 

[William Gower]

I uninstalled Symantec AntiVirus and install McAfee. My Eudora mail client
works fine though. But I would rather be using Outlook

"Lanwench [MVP - Exchange]"

Incidentally I tried Outlook Express and the same thing happens

Then it sounds like there's an underlying Windows/Symantec problem. Have
you
looked at symantec's website? Posted in a group for your OS version?

"Lanwench [MVP - Exchange]"

William Gower wrote:
I have updated my Symantec Virus software. I have turned off email
scanning. If an email is coming in, then outlook 2003 restarts. If
I use IE and then go to my internet provider and delete emails in my
inbox and then start outlook it is ok until an email arrives and
then it restarts. I have removed my outlook 2003 and then
reinstalled. I have even turned my Virus Auto off. Same thing
happens. What can I do? This just started this afternoon. Prior
to this everything was working fine. I have checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[Lanwench [MVP - Exchange]]

I uninstalled Symantec AntiVirus and install McAfee. My Eudora mail
client works fine though. But I would rather be using Outlook

Can you open Outlook at all? What about starting it once from start | run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?

"Lanwench [MVP - Exchange]"

Incidentally I tried Outlook Express and the same thing happens

Then it sounds like there's an underlying Windows/Symantec problem.
Have you
looked at symantec's website? Posted in a group for your OS version?

"Lanwench [MVP - Exchange]"
message William Gower wrote:
I have updated my Symantec Virus software. I have turned off
email scanning. If an email is coming in, then outlook 2003
restarts. If I use IE and then go to my internet provider and
delete emails in my inbox and then start outlook it is ok until
an email arrives and then it restarts. I have removed my outlook
2003 and then reinstalled. I have even turned my Virus Auto off.
Same thing happens. What can I do? This just started this
afternoon. Prior to this everything was working fine. I have
checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[William Gower]

I can open it as long as I don't have any incoming email. If I do then I
must first into my internet provider in IE 6 and delete the mail. I have
tried detect and repair and it says that it is successful.

"Lanwench [MVP - Exchange]"

I uninstalled Symantec AntiVirus and install McAfee. My Eudora mail
client works fine though. But I would rather be using Outlook

Can you open Outlook at all? What about starting it once from start |
run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?

"Lanwench [MVP - Exchange]"

William Gower wrote:
Incidentally I tried Outlook Express and the same thing happens

Then it sounds like there's an underlying Windows/Symantec problem.
Have you
looked at symantec's website? Posted in a group for your OS version?

"Lanwench [MVP - Exchange]"
message William Gower wrote:
I have updated my Symantec Virus software. I have turned off
email scanning. If an email is coming in, then outlook 2003
restarts. If I use IE and then go to my internet provider and
delete emails in my inbox and then start outlook it is ok until
an email arrives and then it restarts. I have removed my outlook
2003 and then reinstalled. I have even turned my Virus Auto off.
Same thing happens. What can I do? This just started this
afternoon. Prior to this everything was working fine. I have
checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[Lanwench [MVP - Exchange]]

I can open it as long as I don't have any incoming email. If I do
then I must first into my internet provider in IE 6 and delete the
mail. I have tried detect and repair and it says that it is
successful.

Even true in Outlook's safe mode?

"Lanwench [MVP - Exchange]"

I uninstalled Symantec AntiVirus and install McAfee. My Eudora
mail client works fine though. But I would rather be using Outlook

Can you open Outlook at all? What about starting it once from start |
run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?

"Lanwench [MVP - Exchange]"
message William Gower wrote:
Incidentally I tried Outlook Express and the same thing happens

Then it sounds like there's an underlying Windows/Symantec problem.
Have you
looked at symantec's website? Posted in a group for your OS
version?

"Lanwench [MVP - Exchange]"
in message William Gower wrote:
I have updated my Symantec Virus software. I have turned off
email scanning. If an email is coming in, then outlook 2003
restarts. If I use IE and then go to my internet provider and
delete emails in my inbox and then start outlook it is ok until
an email arrives and then it restarts. I have removed my
outlook 2003 and then reinstalled. I have even turned my Virus
Auto off. Same thing happens. What can I do? This just
started this afternoon. Prior to this everything was working
fine. I have checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[William Gower]

I was able to start it in safe mode and receive an email and there was no
problem.


"Lanwench [MVP - Exchange]"

I can open it as long as I don't have any incoming email. If I do
then I must first into my internet provider in IE 6 and delete the
mail. I have tried detect and repair and it says that it is
successful.

Even true in Outlook's safe mode?

"Lanwench [MVP - Exchange]"

William Gower wrote:
I uninstalled Symantec AntiVirus and install McAfee. My Eudora
mail client works fine though. But I would rather be using Outlook

Can you open Outlook at all? What about starting it once from start |
run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?



"Lanwench [MVP - Exchange]"
message William Gower wrote:
Incidentally I tried Outlook Express and the same thing happens

Then it sounds like there's an underlying Windows/Symantec problem.
Have you
looked at symantec's website? Posted in a group for your OS
version?

"Lanwench [MVP - Exchange]"
in message William Gower wrote:
I have updated my Symantec Virus software. I have turned off
email scanning. If an email is coming in, then outlook 2003
restarts. If I use IE and then go to my internet provider and
delete emails in my inbox and then start outlook it is ok until
an email arrives and then it restarts. I have removed my
outlook 2003 and then reinstalled. I have even turned my Virus
Auto off. Same thing happens. What can I do? This just
started this afternoon. Prior to this everything was working
fine. I have checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[Lanwench [MVP - Exchange]]

I was able to start it in safe mode and receive an email and there
was no problem.

OK, so that means you've narrowed it down What addins are installed? Tools
| options | advanced options, add-in manager and com add ins. Disable them
all. Restart Outlook. Try enabling one at a time for isolation testing...if
this is no good, try deleting outcmd.dat (close Outlook & search for the
file, including hidden/system folders) & reopening Outlook.

"Lanwench [MVP - Exchange]"

I can open it as long as I don't have any incoming email. If I do
then I must first into my internet provider in IE 6 and delete the
mail. I have tried detect and repair and it says that it is
successful.

Even true in Outlook's safe mode?

"Lanwench [MVP - Exchange]"
message William Gower wrote:
I uninstalled Symantec AntiVirus and install McAfee. My Eudora
mail client works fine though. But I would rather be using
Outlook

Can you open Outlook at all? What about starting it once from
start | run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?



"Lanwench [MVP - Exchange]"
in message William Gower wrote:
Incidentally I tried Outlook Express and the same thing happens

Then it sounds like there's an underlying Windows/Symantec
problem. Have you
looked at symantec's website? Posted in a group for your OS
version?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
I have updated my Symantec Virus software. I have turned off
email scanning. If an email is coming in, then outlook 2003
restarts. If I use IE and then go to my internet provider and
delete emails in my inbox and then start outlook it is ok
until an email arrives and then it restarts. I have removed
my outlook 2003 and then reinstalled. I have even turned my
Virus Auto off. Same thing happens. What can I do? This just
started this afternoon. Prior to this everything was working
fine. I have checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[William Gower]

I deleted outcome.dat and restarted. Outlook shut down after clicking
send/receive. I have no add-ins installed. This morning it did shutdown
when I was in safe mode.

"Lanwench [MVP - Exchange]"

I was able to start it in safe mode and receive an email and there
was no problem.

OK, so that means you've narrowed it down What addins are installed?
Tools
| options | advanced options, add-in manager and com add ins. Disable them
all. Restart Outlook. Try enabling one at a time for isolation
testing...if
this is no good, try deleting outcmd.dat (close Outlook & search for the
file, including hidden/system folders) & reopening Outlook.

"Lanwench [MVP - Exchange]"

William Gower wrote:
I can open it as long as I don't have any incoming email. If I do
then I must first into my internet provider in IE 6 and delete the
mail. I have tried detect and repair and it says that it is
successful.

Even true in Outlook's safe mode?

"Lanwench [MVP - Exchange]"
message William Gower wrote:
I uninstalled Symantec AntiVirus and install McAfee. My Eudora
mail client works fine though. But I would rather be using
Outlook

Can you open Outlook at all? What about starting it once from
start | run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?



"Lanwench [MVP - Exchange]"
in message William Gower wrote:
Incidentally I tried Outlook Express and the same thing happens

Then it sounds like there's an underlying Windows/Symantec
problem. Have you
looked at symantec's website? Posted in a group for your OS
version?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
I have updated my Symantec Virus software. I have turned off
email scanning. If an email is coming in, then outlook 2003
restarts. If I use IE and then go to my internet provider and
delete emails in my inbox and then start outlook it is ok
until an email arrives and then it restarts. I have removed
my outlook 2003 and then reinstalled. I have even turned my
Virus Auto off. Same thing happens. What can I do? This just
started this afternoon. Prior to this everything was working
fine. I have checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[William Gower]

I deleted outcmd.dat and restarted Outlook and it shut down when I clicked
on the send button. I have no add-ins installed. This morning it shut down
when I was in safe mode.

"Lanwench [MVP - Exchange]"

I was able to start it in safe mode and receive an email and there
was no problem.

OK, so that means you've narrowed it down What addins are installed?
Tools
| options | advanced options, add-in manager and com add ins. Disable them
all. Restart Outlook. Try enabling one at a time for isolation
testing...if
this is no good, try deleting outcmd.dat (close Outlook & search for the
file, including hidden/system folders) & reopening Outlook.

"Lanwench [MVP - Exchange]"

William Gower wrote:
I can open it as long as I don't have any incoming email. If I do
then I must first into my internet provider in IE 6 and delete the
mail. I have tried detect and repair and it says that it is
successful.

Even true in Outlook's safe mode?

"Lanwench [MVP - Exchange]"
message William Gower wrote:
I uninstalled Symantec AntiVirus and install McAfee. My Eudora
mail client works fine though. But I would rather be using
Outlook

Can you open Outlook at all? What about starting it once from
start | run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?



"Lanwench [MVP - Exchange]"
in message William Gower wrote:
Incidentally I tried Outlook Express and the same thing happens

Then it sounds like there's an underlying Windows/Symantec
problem. Have you
looked at symantec's website? Posted in a group for your OS
version?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
I have updated my Symantec Virus software. I have turned off
email scanning. If an email is coming in, then outlook 2003
restarts. If I use IE and then go to my internet provider and
delete emails in my inbox and then start outlook it is ok
until an email arrives and then it restarts. I have removed
my outlook 2003 and then reinstalled. I have even turned my
Virus Auto off. Same thing happens. What can I do? This just
started this afternoon. Prior to this everything was working
fine. I have checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[Lanwench [MVP - Exchange]]

I deleted outcmd.dat and restarted Outlook and it shut down when I
clicked on the send button. I have no add-ins installed. This
morning it shut down when I was in safe mode.

OK. That's annoying!

1. Try deleting your email account(s) (control panel | mail) and recreating
....then test.
If that doesn't work -
2. Recreate your entire mail profile from scratch.

"Lanwench [MVP - Exchange]"

I was able to start it in safe mode and receive an email and there
was no problem.

OK, so that means you've narrowed it down What addins are installed?
Tools

options | advanced options, add-in manager and com add ins. Disable
them

all. Restart Outlook. Try enabling one at a time for isolation
testing...if
this is no good, try deleting outcmd.dat (close Outlook & search for
the file, including hidden/system folders) & reopening Outlook.

"Lanwench [MVP - Exchange]"
message William Gower wrote:
I can open it as long as I don't have any incoming email. If I do
then I must first into my internet provider in IE 6 and delete the
mail. I have tried detect and repair and it says that it is
successful.

Even true in Outlook's safe mode?

"Lanwench [MVP - Exchange]"
in message William Gower wrote:
I uninstalled Symantec AntiVirus and install McAfee. My Eudora
mail client works fine though. But I would rather be using
Outlook

Can you open Outlook at all? What about starting it once from
start | run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?



"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
Incidentally I tried Outlook Express and the same thing
happens

Then it sounds like there's an underlying Windows/Symantec
problem. Have you
looked at symantec's website? Posted in a group for your OS
version?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
I have updated my Symantec Virus software. I have turned
off email scanning. If an email is coming in, then outlook
2003 restarts. If I use IE and then go to my internet
provider and delete emails in my inbox and then start
outlook it is ok until an email arrives and then it
restarts. I have removed my outlook 2003 and then
reinstalled. I have even turned my Virus Auto off. Same
thing happens. What can I do? This just started this
afternoon. Prior to this everything was working fine. I
have checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[William Gower]

Nope. I deleted my email accounts and then recreated it. I tested it and
as soon as the email came in, the program crashed and wanted to restart. I
also tried it in safe mode. I also deleted my mail profile and recreated a
new one and set it as the default and the same thing happened. What is
really strange is that it is happening for both MS Outlook 2003 and Outlook
Express.

"Lanwench [MVP - Exchange]"

I deleted outcmd.dat and restarted Outlook and it shut down when I
clicked on the send button. I have no add-ins installed. This
morning it shut down when I was in safe mode.

OK. That's annoying!

1. Try deleting your email account(s) (control panel | mail) and
recreating
...then test.
If that doesn't work -
2. Recreate your entire mail profile from scratch.

"Lanwench [MVP - Exchange]"

William Gower wrote:
I was able to start it in safe mode and receive an email and there
was no problem.

OK, so that means you've narrowed it down What addins are installed?
Tools
options | advanced options, add-in manager and com add ins. Disable
them
all. Restart Outlook. Try enabling one at a time for isolation
testing...if
this is no good, try deleting outcmd.dat (close Outlook & search for
the file, including hidden/system folders) & reopening Outlook.



"Lanwench [MVP - Exchange]"
message William Gower wrote:
I can open it as long as I don't have any incoming email. If I do
then I must first into my internet provider in IE 6 and delete the
mail. I have tried detect and repair and it says that it is
successful.

Even true in Outlook's safe mode?

"Lanwench [MVP - Exchange]"
in message William Gower wrote:
I uninstalled Symantec AntiVirus and install McAfee. My Eudora
mail client works fine though. But I would rather be using
Outlook

Can you open Outlook at all? What about starting it once from
start | run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?



"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
Incidentally I tried Outlook Express and the same thing
happens

Then it sounds like there's an underlying Windows/Symantec
problem. Have you
looked at symantec's website? Posted in a group for your OS
version?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
I have updated my Symantec Virus software. I have turned
off email scanning. If an email is coming in, then outlook
2003 restarts. If I use IE and then go to my internet
provider and delete emails in my inbox and then start
outlook it is ok until an email arrives and then it
restarts. I have removed my outlook 2003 and then
reinstalled. I have even turned my Virus Auto off. Same
thing happens. What can I do? This just started this
afternoon. Prior to this everything was working fine. I
have checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[Lanwench [MVP - Exchange]]

Nope. I deleted my email accounts and then recreated it. I tested
it and as soon as the email came in, the program crashed and wanted
to restart. I also tried it in safe mode. I also deleted my mail
profile and recreated a new one and set it as the default and the
same thing happened. What is really strange is that it is happening
for both MS Outlook 2003 and Outlook Express.

Drat. Event log errors?

"Lanwench [MVP - Exchange]"

I deleted outcmd.dat and restarted Outlook and it shut down when I
clicked on the send button. I have no add-ins installed. This
morning it shut down when I was in safe mode.

OK. That's annoying!

1. Try deleting your email account(s) (control panel | mail) and
recreating
...then test.
If that doesn't work -
2. Recreate your entire mail profile from scratch.

"Lanwench [MVP - Exchange]"
message William Gower wrote:
I was able to start it in safe mode and receive an email and there
was no problem.

OK, so that means you've narrowed it down What addins are
installed? Tools
options | advanced options, add-in manager and com add ins.
Disable them
all. Restart Outlook. Try enabling one at a time for isolation
testing...if
this is no good, try deleting outcmd.dat (close Outlook & search
for the file, including hidden/system folders) & reopening Outlook.



"Lanwench [MVP - Exchange]"
in message William Gower wrote:
I can open it as long as I don't have any incoming email. If I
do then I must first into my internet provider in IE 6 and
delete the mail. I have tried detect and repair and it says
that it is successful.

Even true in Outlook's safe mode?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
I uninstalled Symantec AntiVirus and install McAfee. My
Eudora mail client works fine though. But I would rather be
using Outlook

Can you open Outlook at all? What about starting it once from
start | run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?



"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message
William Gower wrote:
Incidentally I tried Outlook Express and the same thing
happens

Then it sounds like there's an underlying Windows/Symantec
problem. Have you
looked at symantec's website? Posted in a group for your OS
version?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message
William Gower wrote:
I have updated my Symantec Virus software. I have turned
off email scanning. If an email is coming in, then
outlook 2003 restarts. If I use IE and then go to my
internet provider and delete emails in my inbox and then
start outlook it is ok until an email arrives and then it
restarts. I have removed my outlook 2003 and then
reinstalled. I have even turned my Virus Auto off. Same
thing happens. What can I do? This just started this
afternoon. Prior to this everything was working fine. I
have checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[William Gower]

Faulting application outlook.exe, version 11.0.6353.0, faulting module kernel32.dll, version 5.1.2600.2180, fault address 0x0004bca9.

Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937, faulting module kernel32.dll, version 5.1.2600.2180, stamp 411096b4, debug? 0, fault address 0x0004bca9.

Nope. I deleted my email accounts and then recreated it. I tested
it and as soon as the email came in, the program crashed and wanted
to restart. I also tried it in safe mode. I also deleted my mail
profile and recreated a new one and set it as the default and the
same thing happened. What is really strange is that it is happening
for both MS Outlook 2003 and Outlook Express.

Drat. Event log errors?

"Lanwench [MVP - Exchange]"

William Gower wrote:
I deleted outcmd.dat and restarted Outlook and it shut down when I
clicked on the send button. I have no add-ins installed. This
morning it shut down when I was in safe mode.

OK. That's annoying!

1. Try deleting your email account(s) (control panel | mail) and
recreating
...then test.
If that doesn't work -
2. Recreate your entire mail profile from scratch.


"Lanwench [MVP - Exchange]"
message William Gower wrote:
I was able to start it in safe mode and receive an email and there
was no problem.

OK, so that means you've narrowed it down What addins are
installed? Tools
options | advanced options, add-in manager and com add ins.
Disable them
all. Restart Outlook. Try enabling one at a time for isolation
testing...if
this is no good, try deleting outcmd.dat (close Outlook & search
for the file, including hidden/system folders) & reopening Outlook.



"Lanwench [MVP - Exchange]"
in message William Gower wrote:
I can open it as long as I don't have any incoming email. If I
do then I must first into my internet provider in IE 6 and
delete the mail. I have tried detect and repair and it says
that it is successful.

Even true in Outlook's safe mode?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
I uninstalled Symantec AntiVirus and install McAfee. My
Eudora mail client works fine though. But I would rather be
using Outlook

Can you open Outlook at all? What about starting it once from
start | run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?



"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message
William Gower wrote:
Incidentally I tried Outlook Express and the same thing
happens

Then it sounds like there's an underlying Windows/Symantec
problem. Have you
looked at symantec's website? Posted in a group for your OS
version?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message
William Gower wrote:
I have updated my Symantec Virus software. I have turned
off email scanning. If an email is coming in, then
outlook 2003 restarts. If I use IE and then go to my
internet provider and delete emails in my inbox and then
start outlook it is ok until an email arrives and then it
restarts. I have removed my outlook 2003 and then
reinstalled. I have even turned my Virus Auto off. Same
thing happens. What can I do? This just started this
afternoon. Prior to this everything was working fine. I
have checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[Lanwench [MVP - Exchange]]

Faulting application outlook.exe, version 11.0.6353.0, faulting
module kernel32.dll, version 5.1.2600.2180, fault address 0x0004bca9.

Faulting application outlook.exe, version 11.0.6353.0, stamp
408f2937, faulting module kernel32.dll, version 5.1.2600.2180, stamp
411096b4, debug? 0, fault address 0x0004bca9.

That's it, eh?
OK - I'd back up the PST files somewhere safe, and do a total uninstall of
Office. I know you did this already, but I'd try it again. Try running the
Windows Installer Cleanup Utility as a hedge -
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 - MS used to
make an "eraser" cleanup utility for Office 2000, but I haven't been able to
find one for Office2003; I don't think it exists or is needed.
Then try a clean, full reinstall - set up a brand new clean profile with a
new vanilla PST file. See if it works. If that does work, you can try
replacing the PST file used in this profile by moving the new outlook.pst
file to another temporary location - open Outlook, point it at your "real"
PST file, see if it works. Then you can open the outlook.pst file and copy
any new items you wish into the inbox of your real PST file.

"Lanwench [MVP - Exchange]"

Nope. I deleted my email accounts and then recreated it. I tested
it and as soon as the email came in, the program crashed and wanted
to restart. I also tried it in safe mode. I also deleted my mail
profile and recreated a new one and set it as the default and the
same thing happened. What is really strange is that it is happening
for both MS Outlook 2003 and Outlook Express.

Drat. Event log errors?

"Lanwench [MVP - Exchange]"
message William Gower wrote:
I deleted outcmd.dat and restarted Outlook and it shut down when I
clicked on the send button. I have no add-ins installed. This
morning it shut down when I was in safe mode.

OK. That's annoying!

1. Try deleting your email account(s) (control panel | mail) and
recreating
...then test.
If that doesn't work -
2. Recreate your entire mail profile from scratch.


"Lanwench [MVP - Exchange]"
in message William Gower wrote:
I was able to start it in safe mode and receive an email and
there was no problem.

OK, so that means you've narrowed it down What addins are
installed? Tools
options | advanced options, add-in manager and com add ins.
Disable them
all. Restart Outlook. Try enabling one at a time for isolation
testing...if
this is no good, try deleting outcmd.dat (close Outlook & search
for the file, including hidden/system folders) & reopening
Outlook.



"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
I can open it as long as I don't have any incoming email. If
I do then I must first into my internet provider in IE 6 and
delete the mail. I have tried detect and repair and it says
that it is successful.

Even true in Outlook's safe mode?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
I uninstalled Symantec AntiVirus and install McAfee. My
Eudora mail client works fine though. But I would rather be
using Outlook

Can you open Outlook at all? What about starting it once from
start | run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?



"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message
William Gower wrote:
Incidentally I tried Outlook Express and the same thing
happens

Then it sounds like there's an underlying Windows/Symantec
problem. Have you
looked at symantec's website? Posted in a group for your OS
version?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message
William Gower wrote:
I have updated my Symantec Virus software. I have
turned off email scanning. If an email is coming in,
then outlook 2003 restarts. If I use IE and then go to
my internet provider and delete emails in my inbox and
then start outlook it is ok until an email arrives and
then it restarts. I have removed my outlook 2003 and
then reinstalled. I have even turned my Virus Auto
off. Same thing happens. What can I do? This just
started this afternoon. Prior to this everything was
working fine. I have checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[William Gower]

Well I almost was there. I ran repair on my office installation. I turned
off logging of outlook and I was able to receive about 4 emails over a
period of a couple of hours without crashing. Then out of the blue, I got
the restart window.

"Lanwench [MVP - Exchange]"

Faulting application outlook.exe, version 11.0.6353.0, faulting
module kernel32.dll, version 5.1.2600.2180, fault address 0x0004bca9.

Faulting application outlook.exe, version 11.0.6353.0, stamp
408f2937, faulting module kernel32.dll, version 5.1.2600.2180, stamp
411096b4, debug? 0, fault address 0x0004bca9.

That's it, eh?
OK - I'd back up the PST files somewhere safe, and do a total uninstall of
Office. I know you did this already, but I'd try it again. Try running the
Windows Installer Cleanup Utility as a hedge -
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 - MS used
to
make an "eraser" cleanup utility for Office 2000, but I haven't been able
to
find one for Office2003; I don't think it exists or is needed.
Then try a clean, full reinstall - set up a brand new clean profile with a
new vanilla PST file. See if it works. If that does work, you can try
replacing the PST file used in this profile by moving the new outlook.pst
file to another temporary location - open Outlook, point it at your "real"
PST file, see if it works. Then you can open the outlook.pst file and copy
any new items you wish into the inbox of your real PST file.

"Lanwench [MVP - Exchange]"

William Gower wrote:
Nope. I deleted my email accounts and then recreated it. I tested
it and as soon as the email came in, the program crashed and wanted
to restart. I also tried it in safe mode. I also deleted my mail
profile and recreated a new one and set it as the default and the
same thing happened. What is really strange is that it is happening
for both MS Outlook 2003 and Outlook Express.

Drat. Event log errors?


"Lanwench [MVP - Exchange]"
message William Gower wrote:
I deleted outcmd.dat and restarted Outlook and it shut down when I
clicked on the send button. I have no add-ins installed. This
morning it shut down when I was in safe mode.

OK. That's annoying!

1. Try deleting your email account(s) (control panel | mail) and
recreating
...then test.
If that doesn't work -
2. Recreate your entire mail profile from scratch.


"Lanwench [MVP - Exchange]"
in message William Gower wrote:
I was able to start it in safe mode and receive an email and
there was no problem.

OK, so that means you've narrowed it down What addins are
installed? Tools
options | advanced options, add-in manager and com add ins.
Disable them
all. Restart Outlook. Try enabling one at a time for isolation
testing...if
this is no good, try deleting outcmd.dat (close Outlook & search
for the file, including hidden/system folders) & reopening
Outlook.



"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
I can open it as long as I don't have any incoming email. If
I do then I must first into my internet provider in IE 6 and
delete the mail. I have tried detect and repair and it says
that it is successful.

Even true in Outlook's safe mode?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
I uninstalled Symantec AntiVirus and install McAfee. My
Eudora mail client works fine though. But I would rather be
using Outlook

Can you open Outlook at all? What about starting it once from
start | run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?



"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message
William Gower wrote:
Incidentally I tried Outlook Express and the same thing
happens

Then it sounds like there's an underlying Windows/Symantec
problem. Have you
looked at symantec's website? Posted in a group for your OS
version?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message
William Gower wrote:
I have updated my Symantec Virus software. I have
turned off email scanning. If an email is coming in,
then outlook 2003 restarts. If I use IE and then go to
my internet provider and delete emails in my inbox and
then start outlook it is ok until an email arrives and
then it restarts. I have removed my outlook 2003 and
then reinstalled. I have even turned my Virus Auto
off. Same thing happens. What can I do? This just
started this afternoon. Prior to this everything was
working fine. I have checked for spyware.
I have scan my system for viruses.

What error do you get?

 

[Lanwench [MVP - Exchange]]

Well I almost was there. I ran repair on my office installation. I
turned off logging of outlook and I was able to receive about 4
emails over a period of a couple of hours without crashing. Then out
of the blue, I got the restart window.

"restart window" ....?

"Lanwench [MVP - Exchange]"

Faulting application outlook.exe, version 11.0.6353.0, faulting
module kernel32.dll, version 5.1.2600.2180, fault address
0x0004bca9.

Faulting application outlook.exe, version 11.0.6353.0, stamp
408f2937, faulting module kernel32.dll, version 5.1.2600.2180, stamp
411096b4, debug? 0, fault address 0x0004bca9.

That's it, eh?
OK - I'd back up the PST files somewhere safe, and do a total
uninstall of Office. I know you did this already, but I'd try it
again. Try running the Windows Installer Cleanup Utility as a hedge -
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 - MS
used to
make an "eraser" cleanup utility for Office 2000, but I haven't been
able to
find one for Office2003; I don't think it exists or is needed.
Then try a clean, full reinstall - set up a brand new clean profile
with a new vanilla PST file. See if it works. If that does work, you
can try replacing the PST file used in this profile by moving the
new outlook.pst file to another temporary location - open Outlook,
point it at your "real" PST file, see if it works. Then you can open
the outlook.pst file and copy any new items you wish into the inbox
of your real PST file.

"Lanwench [MVP - Exchange]"
message William Gower wrote:
Nope. I deleted my email accounts and then recreated it. I
tested it and as soon as the email came in, the program crashed
and wanted to restart. I also tried it in safe mode. I also
deleted my mail profile and recreated a new one and set it as the
default and the same thing happened. What is really strange is
that it is happening for both MS Outlook 2003 and Outlook Express.

Drat. Event log errors?


"Lanwench [MVP - Exchange]"
in message William Gower wrote:
I deleted outcmd.dat and restarted Outlook and it shut down
when I clicked on the send button. I have no add-ins
installed. This morning it shut down when I was in safe mode.

OK. That's annoying!

1. Try deleting your email account(s) (control panel | mail) and
recreating
...then test.
If that doesn't work -
2. Recreate your entire mail profile from scratch.


"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
I was able to start it in safe mode and receive an email and
there was no problem.

OK, so that means you've narrowed it down What addins are
installed? Tools
options | advanced options, add-in manager and com add ins.
Disable them
all. Restart Outlook. Try enabling one at a time for isolation
testing...if
this is no good, try deleting outcmd.dat (close Outlook &
search for the file, including hidden/system folders) &
reopening Outlook.



"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message William Gower wrote:
I can open it as long as I don't have any incoming email.
If I do then I must first into my internet provider in IE 6
and delete the mail. I have tried detect and repair and it
says that it is successful.

Even true in Outlook's safe mode?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message
William Gower wrote:
I uninstalled Symantec AntiVirus and install McAfee. My
Eudora mail client works fine though. But I would rather
be using Outlook

Can you open Outlook at all? What about starting it once
from start | run -

<full path to outlook.exe> /safe

And then try a detect & repair from the help menu?



"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message
William Gower wrote:
Incidentally I tried Outlook Express and the same thing
happens

Then it sounds like there's an underlying
Windows/Symantec problem. Have you
looked at symantec's website? Posted in a group for your
OS version?

"Lanwench [MVP - Exchange]"
<[email protected]>
wrote in message
William Gower wrote:
I have updated my Symantec Virus software. I have
turned off email scanning. If an email is coming in,
then outlook 2003 restarts. If I use IE and then go
to my internet provider and delete emails in my inbox
and then start outlook it is ok until an email
arrives and then it restarts. I have removed my
outlook 2003 and then reinstalled. I have even
turned my Virus Auto off. Same thing happens. What
can I do? This just started this afternoon. Prior
to this everything was working fine. I have checked
for spyware.
I have scan my system for viruses.

What error do you get?