Hi Ryan,
Try the following troubleshooting steps:
1. Remove the .cab files from the Packagestore folder, and
then rebuild the original Help and Support Center:
a. Click Start, click Run, type "cmd" (without the quotation marks), and
then click OK to open a command prompt. Type "net stop
helpsvc" (without the quotation marks), and then press ENTER.
b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation marks),
where <windir> is the Windows folder, and then press ENTER.
c. Type "rd packagestore /s /q" (without the quotation marks), and
then press ENTER.
d. Type "cd binaries" (without the quotation marks), and then press
ENTER.
e. Type "start /w helpsvc /svchost netsvcs
/regserver /install" (without the quotation marks), and then press
ENTER.
f. If any of the following processes are running, stop
them:
helpsvc.exe
helphost.exe
helpctr.exe
To stop a process, right-click the taskbar, and then click Task Manager.
Click the Processes tab, click the process you want to stop, and then click
End Process.
g. At the command prompt, type "net start
helpsvc" (without the quotation marks), and then press ENTER.
2. If the Help and Support Center has not been customized by
an OEM, skip to the next step. If the Help and Support Center has been
customized by an OEM, completely refresh the Help and Support Center:
a. Click Start, click Run, type "cmd" (without the quotation marks), and
then click OK to open a command prompt. Type "net stop
helpsvc" (without the quotation marks), and then press ENTER.
b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation marks),
where <windir> is the Windows folder, and then press ENTER.
c. Type "rd packagestore /s /q" (without the quotation marks), and
then press ENTER.
d. Type "rd installedskus /s /q" (without the quotation marks), and
then press ENTER.
e. Type "cd binaries" (without the quotation marks), and then press
ENTER.
f. Type "start /w helpsvc /svchost netsvcs
/regserver /install" (without the quotation marks), and then press
ENTER.
g. Type "start /w helpsvc /register" (without the quotation marks),
and then press ENTER.
h. If any of the following processes are running, stop
them:
helpsvc.exe
helphost.exe
helpctr.exe
To stop a process, right-click the taskbar, and then click Task Manager.
Click the Processes tab, click the process you want to stop, and then click
End Process.
i. At the command prompt, type "net start
helpsvc" (without the quotation marks), and then press ENTER.
NOTE: The preceding procedure should not negatively affect an
OEM-customized Help and Support Center. However, it does remove any
other .cab
files from the Packstorage folder, such as the Windows XP support
tools (which
adds their table of contents into the Help and Support Center).
3. If the preceding steps do not resolve the issue, use the
Windows XP CD-ROM to start your computer, and then run a repair
(in-place
upgrade) installation.
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341
Regards,
Ken Simmons
Microsoft Technical Support for Platforms and Business Applications
