hard drive crashed, OS license lost

G

Guest

I know, oldest story in the book, but true. My drive crashed, and I can't
find the disc/license for XP Pro anywhere. I know I registered it, how can I
retrieve it?
 
C

Carey Frisch [MVP]

How to replace lost, broken, or missing Microsoft software or hardware
http://support.microsoft.com/kb/326246/en-us

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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:

| I know, oldest story in the book, but true. My drive crashed, and I can't
| find the disc/license for XP Pro anywhere. I know I registered it, how can I
| retrieve it?
 
B

Bruce Chambers

webtique said:
I know, oldest story in the book, but true. My drive crashed, and I can't
find the disc/license for XP Pro anywhere. I know I registered it, how can I
retrieve it?


The Windows 25-character Product Key (required to perform the
installation) is stored on the CD packaging on a brightly colored
sticker that says "Do not lose this number." If it was an OEM (factory
installed) license, it's stored on a label that the PC manufacturer
affixed to the exterior of the PC case, or on the bottom of a laptop.
The Product Key is not stored on the installation CD in any way, shape,
or form.

To recover a lost Product Key:

If your system still runs, you should be able to use Belarc Advisor
from http://www.belarc.com/free_download.html to find the Product Key.
(If you have a factory-installed OEM license, and haven't since
reinstalled the OS, the revealed Product Key is probably of the drive
image used at the factory and not your specific Product Key; therefore,
it probably cannot be -- and definitely should not be -- used for a
re-installation.)

If it was a retail license and you have proof of purchase:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

If it was an OEM license, you should contact the computer's
manufacturer; although very few manufacturers/vendors keep records of
the Product Keys they've sold, it's worth a try before you have to buy a
new license.


--

Bruce Chambers

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