Google not working

G

Guest

Hello

I can't get onto any pages related to google, such as maps, earth etc/
Sometimes the main google homepage will loads up mostly not though. When I
conduct a search I eventually get through to the "page cannot be displayed"
stuff.

Running IE6 due to problems with IE7.

Tryed re-setting router and wireless but hasn't worked.

Tryed Firefox, still not working

It is happeneing to every computer in the house.

Cheers


Tom
 
R

Rob ^_^

Hi Tom,

Run the Windows Help Center Network diagnostics tool

hcp://system/netdiag/dglogs.htm (copy and paste this address to the Address
bar of IE, press enter)

It will give you a more detailed connection analysis.

Other possibilities are your firewall, which may be a configuration of your
router.

Hosts file hijack.... Malware has place Google as a blocked sight in the
HOSTS file.
Test by pinging www.google.com. If it returns an IP address of 127.0.0.1
then you know that there is a malware entry in your HOSTS file.

How to Ping ----- WindowsKey+R (Opens the Run dialog).... enter cmd, (opens
a DOS prompt), type ping www.google.com (press enter)

Here are some web links explaining the Google Hosts hijack

http://www.adoko.com/hijackers-host.html

Googles new online security blog -
http://googleonlinesecurity.blogspot.com/2007/05/introducing-googles-anti-malware.html

Regards.
 
G

Guest

Got an average ping back from google of 119ms.

Ip address was not the one you said if it is this then it is a malware issue
 
G

Guest

Have run the network thing.

My IP failed because request timed out each time

My Wireless adapter failed for same reason.

Tom
 
G

Guest

Probably also worth mentioning, phising is not working for any website.
(Upgraded to IE7 last night)

It says the microsoft online service is temporarily unavailable.
 
G

Guest

No I am actually located in the UK.

The strange thing is everyone of my friends I talk to says they can get on
fine, also my grandparents just down the road can get on fine too.

Every other site is fine. (Except those related to Google)
 
G

Guest

Tom said:
No I am actually located in the UK.

The strange thing is everyone of my friends I talk to says they can get on
fine, also my grandparents just down the road can get on fine too.

Every other site is fine. (Except those related to Google)

Adding to "Rob ^_^" advice try these steps:
go through these cleaning steps to see or get a clear opinion on how
clean your machine is:
= Click Start >> Control Panel>>Network and Internet Connections >> Double
click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
[ ] Disable script Debugging (internet Explorer) <= check this box
[ ] Disable Script Debugging (Other) <= check this box
[&] HTTP 1.1 Settings
[ ] Use HTTP 1.1 ,= Make sure this checked
[ ] Use HTTP 1.1 through proxy connections
If you using proxy check the proxy one if not check only the first one.

Then under Security Option:
[&] Security
[ ] Use SSL 2.0
[ ] Use SSL 3.0
[ ] Use STL 1.0
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5

Again on the Run command type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if you can access any website/link easily and
without the cannot connect error message.

Or try this winsock fixer from here (although the netsh command should
correct the winsock but not always) :
http://www.nasstec.co.uk/tools.html

Check the setting on your TCP/IP that you are getting the IP and the DNS
Automatically from your ISP.
Run disk cleanup then this command in the run command prompt:
sfc /scannow click [OK] let it run you may need your XP CD for this
operation to accomplish.
And Defrag in safe mode, then Open run command and type in:
sfc /scannow click [OK]
Note the space between sfc_/

Then Open a run command and re-register these DLLs:
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll
regsvr32 SOFTPUB.DLL
regsvr32 Wintrust.dll
regsvr32 Mssip32.dll
regsvr32 Initpki.dll
regsvr32 Gpkcsp.dll
regsvr32 Sccbase.dll
regsvr32 Slbcsp.dll
regsvr32 Urlmon.dll
regsvr32 Cryptdlg.dll
regsvr32 Dssenh.dll
regsvr32 Rsaenh.dll
Note you can copy the above and paste in a Notepad and Save As on the
Desktop reg.bat file then you can open by double clicking the reg.bat file
icon on the Desktop [OK] and then Yes.

= Open the Windows
Explorer and locate this path:
C:\Windows\System32\drivers\etc = look in the Right Pane/window for this
file called the HOSTS file but not the one with the extension *.SAM* leave
this as is.
If you can't see it try to click Tools >> Folder Options and select show
Hidden files and folder, then right Click the Hosts file and select open with
Notepad.
There see any reference for that site and remove it, you Hosts file will
looks like this:
# 102.54.94.97 rhino.acme.com # Source server
# 38.25.63.10 x.acme.com # Client Host
127.0.0.1 LocalHost
------------------------------------------
Remove all other References other than those above.
You can also try to assign the web address in the trusted zone on the IE
properties.

=> Before we go further are you connecting by Router or Modem, in either try
to
Power or unplug the Power cord for the Router/Modem for about 40 seconds or
so be generous with it <g> turn the computer OFF and wait for the time to go
by!!.
Then Turn the Router/Modem ON and wait a minute or so then Power ON the
computer and try to establish a connection and try the link, does it work?.

If still then continue the heavy work:
Open windows Explorer and locate the Hosts file and Rename it to Hosts.OLD
Reboot the machine and try, does it work.

If not try this:
search for them by this name *index.dat* and you can delete them
then the on reboot the system will recreate them for you.
Some of them here:
C:\Documents and settings\Administrator\Cookies = index
C:\Documents and Settings\User\Cookies = index
C:\Documents and settings\User\User data = index
C:\Windows\Temp\Cookies =index
C:\Windows\Temp\History = index
C:\Windows\Temp\Temporary Internet Files\Content.IE5 = Index.dat
Reboot your machine and see if this helped.
Check your connection (TCP/IP setting) are set correct.
HTH.
Let us know.
nass
===
www.nasstec.co.uk
 

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