Getting Remote desktop to be reliable

[Boe]

Hello,

I'm not sure why for me remote desktop support is a 50/50 game. I'll verify
that their windows firewall allows access or is turned off. I'll verify
they aren't using any additonal firewalls like zone alarm, blackice... I
doubt any of them make modifications to their DSL/Cable router. Some I'll
ask to bypass their wireless router and connect directly to their cable
modem/dsl. Some are just using earthlink dialup.

Any way to specify port 80 or other such things easily so it is more
reliable?

Thanks

 

[Vagabond Software]

Hello,

I'm not sure why for me remote desktop support is a 50/50 game. I'll
verify that their windows firewall allows access or is turned off. I'll
verify they aren't using any additonal firewalls like zone alarm,
blackice... I doubt any of them make modifications to their DSL/Cable
router. Some I'll ask to bypass their wireless router and connect
directly to their cable modem/dsl. Some are just using earthlink dialup.

Any way to specify port 80 or other such things easily so it is more
reliable?

Thanks

If we are talking about Remote Desktop from the Internet to a machine on the
Home LAN, then there are some things that need to be set to make RD more
reliable.

1. Set the target machine with a static IP address or configure a Reserve on
the DHCP Server for that machine's MAC address.

2. Configure the Cable/DSL Router to forward port 3389 to that static (or
reserved) IP address.

3. Make sure the WAN IP address obtained by the Cable/DSL router is
relatively constant or subscribe to a Dynamic DNS service. For Example:

http://dynamicdns.constanttime.com/

When you configure the Computer to "Allow users to connect remotely to this
computer", the Windows Firewall will automatically create the corresponding
exception. Assuming there are no other firewalls running, then Remote
Desktop should work flawlessly at this point.

I use Remote Desktop daily, without fail. In fact, I was recently at a job
interview where I had to sit down at a workstation and actually write an
application to a written specification. I did a little "showing off" by
remoting into my home computer, checking out some of my coolest code classes
and using them for the test.

Good Luck,

carl

 

[Boe]

Whoops I should have said remote assistance - not remote desktop.