Full name button missing in contact form of outlook 2007 SP1 MSO

[Kun]

Hi,

My qeustion is "How do I make the full name button re-appear in default
contact form"

First part of the video, I try to design the contact form by loading the
standard contact from standard form library. As you can see "full name"
button still exist on the contact form.

Second part of the video, I try to "choose" the contact form by loading the
standard contact from standard form library. As you can see "full name"
button already disappear.

Do i need to recompile the form or something?

The video is here http://www.driveway.com/p3i3u1z0z0

Thanks

 

[Sue Mosher [MVP-Outlook]]

What this looks like to me is that you're actually loading a custom contact form, not the standard form. (The layout has been heavily customized; the omission of the Full Name button isn't the only change.) This could be the case if the registry substitution method described at http://www.outlookcode.com/article.aspx?ID=39 had been used to make a custom form the default for contacts. Check for registry entries under HKCU\Software\Microsoft\Office\12.0\Outlook\Custom Forms

Note that the layout that you see for the contact form in design mode really has nothing at all to do with the layout of the standard contact form.

 

[Kun]

Dear Sue Mosher,

From my knowledge i never install/create any custom form into outlook.
Below is the photo of my registry
http://aycu01.webshots.com/image/47800/2003789962799887595_rs.jpg

Thanks

 

[Sue Mosher [MVP-Outlook]]

That would seem to eliminate the most straightforward explanation. I don't have any other ideas, unfortunately. I would run Help | Office Diagnostics on that machine.

--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[Kun]

I just finished running office diagnostic but result is without any error.
Result print screen -
http://aycu10.webshots.com/image/46969/2006295637066566772_rs.jpg

I notice default contact form have change after i update outlook with SP1,
without outlook update the full name button still exist. Is it possible that
the update itself have overwrite the existing contact form?

thanks

 

[Sue Mosher [MVP-Outlook]]

There is nothing in SP1 that I know of that would do that.

--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[Kun]

I not sure what went wrong here. Anyway the outlook seems to have revert the
contact form back to the original one. I also not sure how or when this has
happened.