Salohcin55 said:
Thanks for your help... I'll give your suggestions a try... although... I'm a
bit puzzled as to why, (after asking me specifically what was on the blue
screen in white letters), you didn't bother to address my answer, nor the
rest of my comments.
Address what answer? I did answer you - the "white letters" say that
Chkdsk is running which, as I said, indicates that "The error message
you are getting indicates that your file system is corrupt and this
could be caused by malware or by failing hardware.". What part of that
answer didn't you understand?
I did address your other comments - you said you could only scan in Safe
Mode and I said basically - that's fine, you should only be scanning for
malware in Safe Mode anyway. And I gave you a link to complete malware
removal instructions which use tools other than Webroot's SpySweeper.
Because your computer is not here in my shop where I can see it, if you
want help you need to do some troubleshooting so we can narrow down
whether the errors are caused by software (such as malware) or hardware.
Therefore I asked you to start troubleshooting by determining if the
computer is clean. Hence my links to malware removal instructions. Since
you can work on the computer, checking for malware is a logical first step.
I don't really see where I didn't address your issues but if you didn't
understand something I said, please do come back and ask for clarification.
Again, please make sure your important data is backed up before doing
anything else.
Malke