Files Saved to Desktop Don't Show Up

[Dave]

An admin in our office is trying to save files (Word, Excel, Pub, pdf, etc)
to her desktop but they don't show up after the save is complete. You can go
to the C: drive and drill down to the desktop folder and the files show up
there but they don't show up on her actual "displayed" desktop. There is no
error message. She is running Window XP Pro SP 3.

Is there a setting that has been changed?

Any information/help is appreciated.

Thanks

 

[Malke]

An admin in our office is trying to save files (Word, Excel, Pub, pdf,
etc)
to her desktop but they don't show up after the save is complete. You can
go to the C: drive and drill down to the desktop folder and the files show
up
there but they don't show up on her actual "displayed" desktop. There is
no
error message. She is running Window XP Pro SP 3.

Is there a setting that has been changed?

If they show up in a Desktop folder, then they are being saved to some other
user account's Desktop folder. Perhaps the account got corrupted and she's
really working out of a new account created after the corruption. Go to the
Desktop where you find the files and make a note of the full path. Then
look in C:\Documents and Settings and see where the user's Desktop path is.
Save something in her My Documents so you can see what profile she's in.

The First Question Of Troubleshooting: If the problem is new, what changed
between the time things worked and the time they didn't?


Malke