File Removal

[Boxer]

I have a file sitting on my Add/Remove program that has been removed
manually, every time I try to install the updated version of this it says
that I need to delete the older version first, I have tried to do this in
every way I can think of to no avail, when I try to remove with Add/Remove it
says that it cannot find the windows installer package so is unable.
Any help/Advice would be appreciated.
Thanks

 

[Colin Barnhorst]

You don't say what program you are trying to remove. One helpful tool is
the Windows Installer Cleanup Utility if the program you are trying to
install uses the Microsoft installer. The download link is near the end of
the article.
http://support.microsoft.com/kb/290301/en-us

 

[Detlev Dreyer]

I have a file sitting on my Add/Remove program that has been removed
manually, every time I try to install the updated version of this it says
that I need to delete the older version first, I have tried to do this in
every way I can think of to no avail, when I try to remove with Add/Remove
it says that it cannot find the windows installer package so is unable.

This may happen when files have been deleted from the %windir%\Installer
folder or when that software had been installed by the Windows Installer
Version 2 prior to updating to Version 3. Reinstalling the previous (older)
version (same folder) and then uninstalling usually helps.

Any help/Advice would be appreciated.

If the older installation source is not available:
"Description of the Windows Installer CleanUp Utility"
http://support.microsoft.com/kb/290301/en-us

Handle with care and make sure that the latest Windows Installer for
WinXP has been installed.

"Windows Installer 3.1 v2 (3.1.4000.2435) is available"
http://support.microsoft.com/kb/893803/en-us

 

[Detlev Dreyer]

This may happen when files have been deleted from the %windir%\Installer
folder or when that software had been installed by the Windows Installer
Version 2 prior to updating to Version 3. Reinstalling the previous (older)
version (same folder) and then uninstalling usually helps.

^^^^^^^
Should read "Program version" (rather than Windows Installer version).