fax

[yung]

i use a modem called unique faxenger m5t, which run
perfectly in me. recently i change to xp, the modem run
ok for internet but can't send and receive fax in window
fax and winfax. i've already tried both the unique
driver and the standard 56k modem driver from windows xp,
it doesn't help. the manufacturer don't provide new
driver for xp, and they say that i can get one from
microsoft. he remind me that my modem is a topic chipset
modem, but i can't find any driver in the window update
site. what shall i do?

 

[Epona]

i use a modem called unique faxenger m5t, which run
perfectly in me. recently i change to xp, the modem run
ok for internet but can't send and receive fax in window
fax and winfax. i've already tried both the unique
driver and the standard 56k modem driver from windows xp,
it doesn't help. the manufacturer don't provide new
driver for xp, and they say that i can get one from
microsoft. he remind me that my modem is a topic chipset
modem, but i can't find any driver in the window update
site. what shall i do?

Shamelessly plagiarised from Russ Valentine MVP

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.