Favorites keep disappearing

[Sheryl]

I had setup a lot of folders as shortcuts and saved them
as favorites. For over a year I used these all the
time. Now, only internet pages will save and all of my
shortcut folders have been deleted. I can set them up
again, but as soon as I log off, they are deleted again.
Why is this happening? What can I do?

Thanks,
Sheryl

 

[Ramesh [MVP]]

Sheryl,

First, make sure that the favorites files exists in the hard disk. Do a search for *.URL files. If they are intact, open Registry Editor and goto:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\UserShell Folders
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

In both the locations, look for the value "Favorites" in the right-pane and post the contents here.

And are you using Earthlink?

--
Ramesh - Microsoft MVP
www.mvps.org/sramesh2k

Free Online Virus Scanners and Security Tests:
http://www.mvps.org/sramesh2k/Scanners.htm



I had setup a lot of folders as shortcuts and saved them
as favorites. For over a year I used these all the
time. Now, only internet pages will save and all of my
shortcut folders have been deleted. I can set them up
again, but as soon as I log off, they are deleted again.
Why is this happening? What can I do?

Thanks,
Sheryl

 

[Kelly]

Hi Sheryl,

In addition, there are several viriii/worms, etc out now that cause this.
To rule that out, run each of these:

Ad-Aware
http://www.lavasoftusa.com/

Spybot
http://tinyurl.com/btf8

CWShredder (Line 313)
http://www.kellys-korner-xp.com/xp_tweaks.htm

Hijack This
http://www.spychecker.com/program/hijackthis.html

Free Online Virus Scan
http://housecall.trendmicro.com/housecall/start_corp.asp

If this isn't the case:

Fix for History/Favorites are removed or not saved:

I have seen this behavior caused by McAfee and from the date and time being
incorrect. Checkpoints and Suggestions:

Check to be sure that your date and time is correct. Also, if you are using
McAfee, this will help:

McAfee gave this solution to the bug where VirusScan 6 stops your
Internet Explorer History file working.

Open VirusScan console
Select "Pick a task..."
Select "Change my VirusScan settings"
Select "Configure VShield background scanning"
Select "Customise your VShield settings"

Select the "Internet Filter" icon from the icons down the left hand side On
the "Detection" tab, in the 'Applet filters' section, remove the tick next
to "ActiveX Controls".

Added Tip:

Prevent IE History from Being Removed - Undo (Line 101)
http://www.kellys-korner-xp.com/xp_tweaks.htm

To use the Regedit: Save the REG File to your hard disk. Double click it
and answer yes to the import prompt. REG files can be viewed in Notepad by
right clicking on the file and selecting Edit.

Note: If you are using the Personalized Favorites Menu, Internet Explorer
automatically hides site that are rarely visited from the Favorites menu.

 

[Sheryl]

No I am not using Earthlink, but let me clarify. My
internet page "Favorites" are still saving fine. It is
my shortcuts to folders on Network drives that are no
longer saving.

-----Original Message-----
Sheryl,

First, make sure that the favorites files exists in the

hard disk. Do a search for *.URL files. If they are
intact, open Registry Editor and goto:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersi on\Explorer\User Shell Folders
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersi on\Explorer\Shell Folders

In both the locations, look for the value "Favorites" in

the right-pane and post the contents here.

And are you using Earthlink?

--
Ramesh - Microsoft MVP
www.mvps.org/sramesh2k

Free Online Virus Scanners and Security Tests:
http://www.mvps.org/sramesh2k/Scanners.htm



"Sheryl" <[email protected]> wrote in

message news:[email protected]...

 

[Sheryl]

I am actually using a work computer trying to save
shortcuts to network folders as Favorites. This is a
very large company that uses Norton. I own Ad-Aware for
my home PC, but I do not have admin rights at work to use
it... which also means I could not have mistakenly put
any spyware on my workstation either.

-----Original Message-----
Hi Sheryl,

In addition, there are several viriii/worms, etc out now that cause this.
To rule that out, run each of these:

Ad-Aware
http://www.lavasoftusa.com/

Spybot
http://tinyurl.com/btf8

CWShredder (Line 313)
http://www.kellys-korner-xp.com/xp_tweaks.htm

Hijack This
http://www.spychecker.com/program/hijackthis.html

Free Online Virus Scan
http://housecall.trendmicro.com/housecall/start_corp.asp

If this isn't the case:

Fix for History/Favorites are removed or not saved:

I have seen this behavior caused by McAfee and from the date and time being
incorrect. Checkpoints and Suggestions:

Check to be sure that your date and time is correct. Also, if you are using
McAfee, this will help:

McAfee gave this solution to the bug where VirusScan 6 stops your
Internet Explorer History file working.

Open VirusScan console
Select "Pick a task..."
Select "Change my VirusScan settings"
Select "Configure VShield background scanning"
Select "Customise your VShield settings"

Select the "Internet Filter" icon from the icons down the left hand side On
the "Detection" tab, in the 'Applet filters' section, remove the tick next
to "ActiveX Controls".

Added Tip:

Prevent IE History from Being Removed - Undo (Line 101)
http://www.kellys-korner-xp.com/xp_tweaks.htm

To use the Regedit: Save the REG File to your hard disk. Double click it
and answer yes to the import prompt. REG files can be viewed in Notepad by
right clicking on the file and selecting Edit.

Note: If you are using the Personalized Favorites Menu, Internet Explorer
automatically hides site that are rarely visited from the Favorites menu.


--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Utilities for Windows XP
http://www.kellys-korner-xp.com/xp_u.htm#xp_util

I had setup a lot of folders as shortcuts and saved them
as favorites. For over a year I used these all the
time. Now, only internet pages will save and all of my
shortcut folders have been deleted. I can set them up
again, but as soon as I log off, they are deleted again.
Why is this happening? What can I do?

Thanks,
Sheryl

.