Explorer has encountered a problem....

[Paul Johnson]

Hi, thanks for reading this. Can you help?

I have recently re instaled XP, including service pack 2, on my pc,
having brought a new hard drive. My hardware is all working properly,
and acording to AVG I am virus free.

For no reason, this morning whenever I right click I get a crash with
the message "Windows explorer has encountered a problem, and needs to
shut down." It also happens when I try to click "file"in any window.

Any ideas?

Thanks for your time.

Paul

 

[Guest]

Hi, thanks for reading this. Can you help?

I have recently re instaled XP, including service pack 2, on my pc,
having brought a new hard drive. My hardware is all working properly,
and acording to AVG I am virus free.

For no reason, this morning whenever I right click I get a crash with
the message "Windows explorer has encountered a problem, and needs to
shut down." It also happens when I try to click "file"in any window.

Any ideas?

Thanks for your time.

Paul

Hi Paul,
"Explorer Has Encountered an Error and Needs to Close" Error Message When
you Start Windows XP
http://support.microsoft.com/kb/822797

"Iexplore.exe has encountered a problem and needs to close" error message
when you try to start Internet Explorer
http://support.microsoft.com/kb/831432

Error message when you start Internet Explorer in Windows XP: "Microsoft
Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience"
http://support.microsoft.com/kb/921470

You receive a "Microsoft Internet Explorer has encountered a problem and
needs to close
http://support.microsoft.com/kb/293623/

You receive an "Internet Explorer has encountered a problem and needs to
close (Mshtml.dll)" error message
http://support.microsoft.com/kb/810887

Open a run command and type in:
sfc /scannow click [OK] get your XP CD handy.

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Paul Johnson]

Thanks for your time,
I have done all that you suggest, including a restore to an earlier
time. Nothing seems to work. Intrestingly this "explorer" error comes up
when right clicking on the desk top, or in a window clicking on file.
I don't use internet explorer. I have still to try the memory test, as I
haven't quite worked out how to run it.
Thanks again.
Paul

:

Hi, thanks for reading this. Can you help?

I have recently re instaled XP, including service pack 2, on my pc,
having brought a new hard drive. My hardware is all working properly,
and acording to AVG I am virus free.

For no reason, this morning whenever I right click I get a crash with
the message "Windows explorer has encountered a problem, and needs to
shut down." It also happens when I try to click "file"in any window.

Any ideas?

Thanks for your time.

Paul

Hi Paul,
"Explorer Has Encountered an Error and Needs to Close" Error Message When
you Start Windows XP
http://support.microsoft.com/kb/822797

"Iexplore.exe has encountered a problem and needs to close" error message
when you try to start Internet Explorer
http://support.microsoft.com/kb/831432

Error message when you start Internet Explorer in Windows XP: "Microsoft
Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience"
http://support.microsoft.com/kb/921470

You receive a "Microsoft Internet Explorer has encountered a problem and
needs to close
http://support.microsoft.com/kb/293623/

You receive an "Internet Explorer has encountered a problem and needs to
close (Mshtml.dll)" error message
http://support.microsoft.com/kb/810887

Open a run command and type in:
sfc /scannow click [OK] get your XP CD handy.

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Guest]

Hi Paul,
Well, there is should be an error pattern been logged in the Event Viewer
can shed some light on the causer or the Application causing it.
Try to view the Event Viewer by doing this:
Open a run command and type in:
eventvwr.msc click [OK] on the event viewer double click the Error
Message(X) to get info about it and also you can copy and past the exact
wording in your next post for us to have a look and troubleshoot.
Also tell us what browser you are using, protection software and is your
machine is clean from malware/viruses, back up your data while you are able
to see/log into your computer you may need to perform a Repair /Install or
clean Install of the Operating system.
How to perform Repair/Install of XP:
http://www.michaelstevenstech.com/XPrepairinstall.htm
HTH.
nass
---
www.nasstec.co.uk

Thanks for your time,
I have done all that you suggest, including a restore to an earlier
time. Nothing seems to work. Intrestingly this "explorer" error comes up
when right clicking on the desk top, or in a window clicking on file.
I don't use internet explorer. I have still to try the memory test, as I
haven't quite worked out how to run it.
Thanks again.
Paul

:

Hi, thanks for reading this. Can you help?

I have recently re instaled XP, including service pack 2, on my pc,
having brought a new hard drive. My hardware is all working properly,
and acording to AVG I am virus free.

For no reason, this morning whenever I right click I get a crash with
the message "Windows explorer has encountered a problem, and needs to
shut down." It also happens when I try to click "file"in any window.

Any ideas?

Thanks for your time.

Paul

Hi Paul,
"Explorer Has Encountered an Error and Needs to Close" Error Message When
you Start Windows XP
http://support.microsoft.com/kb/822797

"Iexplore.exe has encountered a problem and needs to close" error message
when you try to start Internet Explorer
http://support.microsoft.com/kb/831432

Error message when you start Internet Explorer in Windows XP: "Microsoft
Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience"
http://support.microsoft.com/kb/921470

You receive a "Microsoft Internet Explorer has encountered a problem and
needs to close
http://support.microsoft.com/kb/293623/

You receive an "Internet Explorer has encountered a problem and needs to
close (Mshtml.dll)" error message
http://support.microsoft.com/kb/810887

Open a run command and type in:
sfc /scannow click [OK] get your XP CD handy.

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Paul Johnson]

Hi Nass,

"Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."

I don't know what this Dr Watson program is. The error comes up just
after the explorer error. I assumed it is part of windows XP error
reporting.

I use firefox.
AVG anti virus
Spybot.
rooter firewall
All scans report the computer is mallware and virus free.
Once gain, thanks for the help.

Paul

Hi Paul,
Well, there is should be an error pattern been logged in the Event Viewer
can shed some light on the causer or the Application causing it.
Try to view the Event Viewer by doing this:
Open a run command and type in:
eventvwr.msc click [OK] on the event viewer double click the Error
Message(X) to get info about it and also you can copy and past the exact
wording in your next post for us to have a look and troubleshoot.
Also tell us what browser you are using, protection software and is your
machine is clean from malware/viruses, back up your data while you are able
to see/log into your computer you may need to perform a Repair /Install or
clean Install of the Operating system.
How to perform Repair/Install of XP:
http://www.michaelstevenstech.com/XPrepairinstall.htm
HTH.
nass
---
www.nasstec.co.uk
:

Thanks for your time,
I have done all that you suggest, including a restore to an earlier
time. Nothing seems to work. Intrestingly this "explorer" error comes up
when right clicking on the desk top, or in a window clicking on file.
I don't use internet explorer. I have still to try the memory test, as I
haven't quite worked out how to run it.
Thanks again.
Paul

:



Hi, thanks for reading this. Can you help?

I have recently re instaled XP, including service pack 2, on my pc,
having brought a new hard drive. My hardware is all working properly,
and acording to AVG I am virus free.

For no reason, this morning whenever I right click I get a crash with
the message "Windows explorer has encountered a problem, and needs to
shut down." It also happens when I try to click "file"in any window.

Any ideas?

Thanks for your time.

Paul


Hi Paul,
"Explorer Has Encountered an Error and Needs to Close" Error Message When
you Start Windows XP
http://support.microsoft.com/kb/822797

"Iexplore.exe has encountered a problem and needs to close" error message
when you try to start Internet Explorer
http://support.microsoft.com/kb/831432

Error message when you start Internet Explorer in Windows XP: "Microsoft
Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience"
http://support.microsoft.com/kb/921470

You receive a "Microsoft Internet Explorer has encountered a problem and
needs to close
http://support.microsoft.com/kb/293623/

You receive an "Internet Explorer has encountered a problem and needs to
close (Mshtml.dll)" error message
http://support.microsoft.com/kb/810887

Open a run command and type in:
sfc /scannow click [OK] get your XP CD handy.

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Guest]

Hi Paul,
Do you have free Download Manager installed?.
I'm not sure if that apply to you but read it:
http://www.ca.com/us/securityadvisor/pest/pest.aspx?id=453096362
http://www.bleepingcomputer.com/forums/topic34904.html
<Quote from: www.liutilities.com>
dbghelp.dll: Windows Image Helper
dbghelp.dll is a module that contains functions used for the symbol engine
and for the symbol and module enumeration
</Quote>
PRB: SymGetSymFromAddr Fails with Error 487
http://support.microsoft.com/kb/189780

FIX: An access violation may occur when you try to run a Transact-SQL query
in SQL Server 2000
http://support.microsoft.com/kb/909089/

User Mode Process Dumper Version 8.
http://www.microsoft.com/downloads/...41-6A87-40C8-BF69-28AC08570B7E&displaylang=en

DBGHELP.DLL
http://www-1.ibm.com/support/docview.wss?uid=swg21178889
It should be located in here:

C:\Program Files\Debugging
Imagehlp.dll and DBGHELP.dll files
C:\Windows\System32

Download this tool to see in real time the running program that causing this
issue. AutoRuns for Windows v8.61
http://www.microsoft.com/technet/sysinternals/utilities/Autoruns.mspx

Process Monitor v1.12
By Mark Russinovich and Bryce Cogswell
http://www.microsoft.com/technet/sysinternals/FileAndDisk/processmonitor.mspx

FileMon for Windows v7.04
By Mark Russinovich and Bryce Cogswel
http://www.microsoft.com/technet/sysinternals/FileAndDisk/Filemon.mspx

It is real still unclear as the Drwatson is a reporting error tool not the
problem itself, it could be a memory leak or a corrupt application from the
one you have installed on your system.
Do you have any software that use SQL server like windows accounting 2007?.
HTH.
nass
-----
www.nasstec.co.uk

Hi Nass,

"Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."

I don't know what this Dr Watson program is. The error comes up just
after the explorer error. I assumed it is part of windows XP error
reporting.

I use firefox.
AVG anti virus
Spybot.
rooter firewall
All scans report the computer is mallware and virus free.
Once gain, thanks for the help.

Paul

Hi Paul,
Well, there is should be an error pattern been logged in the Event Viewer
can shed some light on the causer or the Application causing it.
Try to view the Event Viewer by doing this:
Open a run command and type in:
eventvwr.msc click [OK] on the event viewer double click the Error
Message(X) to get info about it and also you can copy and past the exact
wording in your next post for us to have a look and troubleshoot.
Also tell us what browser you are using, protection software and is your
machine is clean from malware/viruses, back up your data while you are able
to see/log into your computer you may need to perform a Repair /Install or
clean Install of the Operating system.
How to perform Repair/Install of XP:
http://www.michaelstevenstech.com/XPrepairinstall.htm
HTH.
nass
---
www.nasstec.co.uk
:

Thanks for your time,
I have done all that you suggest, including a restore to an earlier
time. Nothing seems to work. Intrestingly this "explorer" error comes up
when right clicking on the desk top, or in a window clicking on file.
I don't use internet explorer. I have still to try the memory test, as I
haven't quite worked out how to run it.
Thanks again.
Paul

nass wrote:

:



Hi, thanks for reading this. Can you help?

I have recently re instaled XP, including service pack 2, on my pc,
having brought a new hard drive. My hardware is all working properly,
and acording to AVG I am virus free.

For no reason, this morning whenever I right click I get a crash with
the message "Windows explorer has encountered a problem, and needs to
shut down." It also happens when I try to click "file"in any window.

Any ideas?

Thanks for your time.

Paul


Hi Paul,
"Explorer Has Encountered an Error and Needs to Close" Error Message When
you Start Windows XP
http://support.microsoft.com/kb/822797

"Iexplore.exe has encountered a problem and needs to close" error message
when you try to start Internet Explorer
http://support.microsoft.com/kb/831432

Error message when you start Internet Explorer in Windows XP: "Microsoft
Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience"
http://support.microsoft.com/kb/921470

You receive a "Microsoft Internet Explorer has encountered a problem and
needs to close
http://support.microsoft.com/kb/293623/

You receive an "Internet Explorer has encountered a problem and needs to
close (Mshtml.dll)" error message
http://support.microsoft.com/kb/810887

Open a run command and type in:
sfc /scannow click [OK] get your XP CD handy.

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[paul johnson]

Thanks for the reply

No, I don't have any download managers installed at all, and I don't
have any software that uses SQL server as far as I know. I'm thinking
it maybe a problem with explorer.exe? Because when I rightclick in a
web-browser, it doesn't cause the problem...it's just when I rightclick
on the desktop or within a folder that it crashes.

Paul

Hi Paul,
Do you have free Download Manager installed?.
I'm not sure if that apply to you but read it:
http://www.ca.com/us/securityadvisor/pest/pest.aspx?id=453096362
http://www.bleepingcomputer.com/forums/topic34904.html
<Quote from: www.liutilities.com>
dbghelp.dll: Windows Image Helper
dbghelp.dll is a module that contains functions used for the symbol engine
and for the symbol and module enumeration
</Quote>
PRB: SymGetSymFromAddr Fails with Error 487
http://support.microsoft.com/kb/189780

FIX: An access violation may occur when you try to run a Transact-SQL query
in SQL Server 2000
http://support.microsoft.com/kb/909089/

User Mode Process Dumper Version 8.1
http://www.microsoft.com/downloads/...41-6A87-40C8-BF69-28AC08570B7E&displaylang=en

DBGHELP.DLL
http://www-1.ibm.com/support/docview.wss?uid=swg21178889
It should be located in here:

C:\Program Files\Debugging
Imagehlp.dll and DBGHELP.dll files
C:\Windows\System32

Download this tool to see in real time the running program that causing this
issue. AutoRuns for Windows v8.61
http://www.microsoft.com/technet/sysinternals/utilities/Autoruns.mspx

Process Monitor v1.12
By Mark Russinovich and Bryce Cogswell
http://www.microsoft.com/technet/sysinternals/FileAndDisk/processmonitor.mspx

FileMon for Windows v7.04
By Mark Russinovich and Bryce Cogswel
http://www.microsoft.com/technet/sysinternals/FileAndDisk/Filemon.mspx

It is real still unclear as the Drwatson is a reporting error tool not the
problem itself, it could be a memory leak or a corrupt application from the
one you have installed on your system.
Do you have any software that use SQL server like windows accounting 2007?.
HTH.
nass
-----
www.nasstec.co.uk




:

Hi Nass,

"Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."

I don't know what this Dr Watson program is. The error comes up just
after the explorer error. I assumed it is part of windows XP error
reporting.

I use firefox.
AVG anti virus
Spybot.
rooter firewall
All scans report the computer is mallware and virus free.
Once gain, thanks for the help.

Paul

Hi Paul,
Well, there is should be an error pattern been logged in the Event Viewer
can shed some light on the causer or the Application causing it.
Try to view the Event Viewer by doing this:
Open a run command and type in:
eventvwr.msc click [OK] on the event viewer double click the Error
Message(X) to get info about it and also you can copy and past the exact
wording in your next post for us to have a look and troubleshoot.
Also tell us what browser you are using, protection software and is your
machine is clean from malware/viruses, back up your data while you are able
to see/log into your computer you may need to perform a Repair /Install or
clean Install of the Operating system.
How to perform Repair/Install of XP:
http://www.michaelstevenstech.com/XPrepairinstall.htm
HTH.
nass
---
www.nasstec.co.uk
:



Thanks for your time,
I have done all that you suggest, including a restore to an earlier
time. Nothing seems to work. Intrestingly this "explorer" error comes up
when right clicking on the desk top, or in a window clicking on file.
I don't use internet explorer. I have still to try the memory test, as I
haven't quite worked out how to run it.
Thanks again.
Paul

nass wrote:


:




Hi, thanks for reading this. Can you help?

I have recently re instaled XP, including service pack 2, on my pc,
having brought a new hard drive. My hardware is all working properly,
and acording to AVG I am virus free.

For no reason, this morning whenever I right click I get a crash with
the message "Windows explorer has encountered a problem, and needs to
shut down." It also happens when I try to click "file"in any window.

Any ideas?

Thanks for your time.

Paul


Hi Paul,
"Explorer Has Encountered an Error and Needs to Close" Error Message When
you Start Windows XP
http://support.microsoft.com/kb/822797

"Iexplore.exe has encountered a problem and needs to close" error message
when you try to start Internet Explorer
http://support.microsoft.com/kb/831432

Error message when you start Internet Explorer in Windows XP: "Microsoft
Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience"
http://support.microsoft.com/kb/921470

You receive a "Microsoft Internet Explorer has encountered a problem and
needs to close
http://support.microsoft.com/kb/293623/

You receive an "Internet Explorer has encountered a problem and needs to
close (Mshtml.dll)" error message
http://support.microsoft.com/kb/810887

Open a run command and type in:
sfc /scannow click [OK] get your XP CD handy.

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Guest]

Hi Paul,
Well, it looks like a program for some sort is causing this issue, if you
used the FileMon you will capture the running process in real time and know
the causer and you can uninstall then reinstall or look for updates.
Another before we start more Ideas, is to start with clean Boot:
http://support.microsoft.com/kb/331796
Read how to Disable the error reporting in the bottom of this KB By Tony
Northrup
http://www.microsoft.com/windowsxp/using/setup/expert/northrup_03october06.mspx
You might want to try updating video and/or mouse drivers.
You may have a removable zip drive, or other link in there with a bad driver

HKEY_CLASSES_ROOT\Directory\Shell = set the value there to "None"

Line 12- 2nd column = Link File Fix for Windows XP:
http://www.kellys-korner-xp.com/xp_tweaks.htm
uninstall Kazaa software from the Add/Remove programs if you have any.

Sound Card with Aureal 8820 Chipset May Hang Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;311228
Do you have a CD Burner program installed?.
Run the update for your system and look for driver updates for both sound
card, Video Card, mouse driver and install them then Reboot.
Does this Behaviour produce itself in Safe Mode?.
HTH.
nass
----
www.nasstec.co.uk

Thanks for the reply

No, I don't have any download managers installed at all, and I don't
have any software that uses SQL server as far as I know. I'm thinking
it maybe a problem with explorer.exe? Because when I rightclick in a
web-browser, it doesn't cause the problem...it's just when I rightclick
on the desktop or within a folder that it crashes.

Paul

Hi Paul,
Do you have free Download Manager installed?.
I'm not sure if that apply to you but read it:
http://www.ca.com/us/securityadvisor/pest/pest.aspx?id=453096362
http://www.bleepingcomputer.com/forums/topic34904.html
<Quote from: www.liutilities.com>
dbghelp.dll: Windows Image Helper
dbghelp.dll is a module that contains functions used for the symbol engine
and for the symbol and module enumeration
</Quote>
PRB: SymGetSymFromAddr Fails with Error 487
http://support.microsoft.com/kb/189780

FIX: An access violation may occur when you try to run a Transact-SQL query
in SQL Server 2000
http://support.microsoft.com/kb/909089/

User Mode Process Dumper Version 8.1
http://www.microsoft.com/downloads/...41-6A87-40C8-BF69-28AC08570B7E&displaylang=en

DBGHELP.DLL
http://www-1.ibm.com/support/docview.wss?uid=swg21178889
It should be located in here:

C:\Program Files\Debugging
Imagehlp.dll and DBGHELP.dll files
C:\Windows\System32

Download this tool to see in real time the running program that causing this
issue. AutoRuns for Windows v8.61
http://www.microsoft.com/technet/sysinternals/utilities/Autoruns.mspx

Process Monitor v1.12
By Mark Russinovich and Bryce Cogswell
http://www.microsoft.com/technet/sysinternals/FileAndDisk/processmonitor.mspx

FileMon for Windows v7.04
By Mark Russinovich and Bryce Cogswel
http://www.microsoft.com/technet/sysinternals/FileAndDisk/Filemon.mspx

It is real still unclear as the Drwatson is a reporting error tool not the
problem itself, it could be a memory leak or a corrupt application from the
one you have installed on your system.
Do you have any software that use SQL server like windows accounting 2007?.
HTH.
nass
-----
www.nasstec.co.uk




:

Hi Nass,

"Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."

I don't know what this Dr Watson program is. The error comes up just
after the explorer error. I assumed it is part of windows XP error
reporting.

I use firefox.
AVG anti virus
Spybot.
rooter firewall
All scans report the computer is mallware and virus free.
Once gain, thanks for the help.

Paul

nass wrote:

Hi Paul,
Well, there is should be an error pattern been logged in the Event Viewer
can shed some light on the causer or the Application causing it.
Try to view the Event Viewer by doing this:
Open a run command and type in:
eventvwr.msc click [OK] on the event viewer double click the Error
Message(X) to get info about it and also you can copy and past the exact
wording in your next post for us to have a look and troubleshoot.
Also tell us what browser you are using, protection software and is your
machine is clean from malware/viruses, back up your data while you are able
to see/log into your computer you may need to perform a Repair /Install or
clean Install of the Operating system.
How to perform Repair/Install of XP:
http://www.michaelstevenstech.com/XPrepairinstall.htm
HTH.
nass
---
www.nasstec.co.uk
:



Thanks for your time,
I have done all that you suggest, including a restore to an earlier
time. Nothing seems to work. Intrestingly this "explorer" error comes up
when right clicking on the desk top, or in a window clicking on file.
I don't use internet explorer. I have still to try the memory test, as I
haven't quite worked out how to run it.
Thanks again.
Paul

nass wrote:


:




Hi, thanks for reading this. Can you help?

I have recently re instaled XP, including service pack 2, on my pc,
having brought a new hard drive. My hardware is all working properly,
and acording to AVG I am virus free.

For no reason, this morning whenever I right click I get a crash with
the message "Windows explorer has encountered a problem, and needs to
shut down." It also happens when I try to click "file"in any window.

Any ideas?

Thanks for your time.

Paul


Hi Paul,
"Explorer Has Encountered an Error and Needs to Close" Error Message When
you Start Windows XP
http://support.microsoft.com/kb/822797

"Iexplore.exe has encountered a problem and needs to close" error message
when you try to start Internet Explorer
http://support.microsoft.com/kb/831432

Error message when you start Internet Explorer in Windows XP: "Microsoft
Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience"
http://support.microsoft.com/kb/921470

You receive a "Microsoft Internet Explorer has encountered a problem and
needs to close
http://support.microsoft.com/kb/293623/

You receive an "Internet Explorer has encountered a problem and needs to
close (Mshtml.dll)" error message
http://support.microsoft.com/kb/810887

Open a run command and type in:
sfc /scannow click [OK] get your XP CD handy.

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malwares and Viruses by
scanning for them
Scan for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass