explorer. exe error when closing files

[bayout]

I am running Windows 2000 professional. Since experiencing
a virus/adware attack a few weeks ago and seemingly
resolving the problem w/ norton AV, Adaware, etc. every
time I open a file folder and the close it I get the message:
"explorer.exe has experienced an error and will be closed.
You must restart the program."

Then Dr. Watson generates an error message that says:
"The application, explorer.exe, generated an application
error The error occurred on 07/04/2004 @ 12:07:47.859 The
exception generated was c0000005 at address 07264BC3
(<nosymbols>)".

I changed a couple of other things for security purposes
since the attack:

1) I log in with non-administrator priveliges, however the
problem also occurrs when I log in as administrator as well.

2) I run Norton Anti-virus and Ad-Watch in the background
on start-up.

I'm not really a new user but I feel like one. Can someone
please help?

 

[Shilpa Sinha [MSFT]]

Hi

Is the latest service pack applied?

Maybe the following may help:

Reference Link:
http://support.microsoft.com/default.aspx?scid=kb;en-us;275599&Product=win20
00

Dr. Watson Error Message May Occur When You Copy and Paste Files by Using
Windows Explorer

SYMPTOMS
=============
When you use the copy and paste or cut and paste functionality in Microsoft
Windows Explorer, the following Dr. Watson error message may occur in
Explorer.exe:
Explorer.exe has generated errors and will be closed by Windows. You will
need to restart the program. An error log is being created.
In addition, the following event may be logged in the Application event
log:
Event ID 1002
Src: Winlogon
Description: The shell stopped unexpectedly and Explorer.exe was
restarted.

CAUSE
=====
This issue can be caused by shell extensions that are installed when you
install Allaire Homesite or Cold Fusion.

RESOLUTION
================
To resolve this issue, remove Homesite or Cold Fusion, restart the
computer, and then verify that the following files have been removed from
the computer:
o Cfshellftprds.dll
o Cfssvradmin.dll
The third-party products that are discussed in this article are
manufactured by companies that are independent of Microsoft. Microsoft
makes no warranty, implied or otherwise, regarding the performance or
reliability of these products.

The information in this article applies to:
o Microsoft Windows 2000 Server
o Microsoft Windows 2000 Advanced Server
o Microsoft Windows 2000 Professional


Shilpa Sinha
This posting is provided "AS IS" with no warranties, and confers no rights.