Explorer.exe error in Win 2000

[Adam Kearsey]

Hi

I have been receiving the following error on several user PCs in the
organisation I work for:

'Explorer.exe has generated errors and will be closed by windows. You
will need to restart the program

An error log is being created.'

In the error log the Event ID is '1002', the source name 'Winlogin.exe'
and the event description is:

'The shell stopped unexpectedly and Explorer.exe was restarted'

The spec of the PCs are:

Compaq EVO D500 1.6 GHz, 256MB RAM.
Windows 2000 SP4
All current Win 2000 Security Patches and Hotfixes
Novell Client 4.9 SP2
MS Office 2000 SR-3
IE 6 SP1 (all patches installed)

Most of the users are pretty vague as to what they were doing with the
PC when the error occurred.

I have searched the MS KB and the only articles I can find are the
following:

275599 - Does not apply since we are not running Homesite or Cold Fusion.

289188 - Refers to a problem fixed in Win2000 SP2 (We're running SP4)

254220 - I have removed NDPS and the error still persists.

If anyone has and suggestions as to what might be causing this and maybe
a fix, I would be most grateful as I am at my wit's end.

Many thanks

Adam Kearsey

 

[George Hester]

Likely Microsoft Internet Explorer 6.0 or the .NET Framework. Try this and see if it helps:

Start | Run | regsvr32 /u thumbvw.dll | OK | OK

This will remove thumbnail view of vaious file-types. If it does nothing then just do this:

Start | Run | regsvr32 thumbvw.dll | OK | OK and yiu will return to what you had before my suggestion.

 

[Adam Kearsey]

Thanks very much George, so far ,so good.

I've also had this appear on XP machines but 'regsvr32 /u thumbvw.dll'
doesn't work, is there something I can use for XP?

Thanks again

Adam

 

[George Hester]

No because it is IE6. Sorry.

 

[George Hester]

Oh I forgot to tell you. The issue is NOT specific to the command I gave you. What I gave you was a hammer to stamp out a small issue. It does more than needs to be done. To surgically fix the issue go ahead and regsvr32 thumbvw.dll. Then

Start | Run | regedit | OK. Navigate here in the registry:

HKEY_CLASSES_ROOT\.xml\ShellEx\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}

Then on the right double-click the (Default) value. Hit the delete key and say OK. Then reboot. That should fix the issue including for IE 6. But in Windows XP since IE 6 is native to that OS this may not be sufficient.