Error

[Guest]

i did a quick scan got 3 viruses only was able to remove 2 ,did a full scan
got 9 viruses,only able to remove 7 2 still on my Pc giving me a error
failed,0x80004005.

Please help if you can.
thanks

 

[Guest]

Hello trotman,

I'm guessing, but I would imagine the detections are either in an archive
file (zip type compressed file) which Defender doesn't remove, since such
files could contain other wanted/needed information, or they are in a restore
folder which also isn't touched by Defender, or they are in a quarantine
fºlder.

All occurrences are harmless in that state but could cause a problem if
uncompressed or restºred.

You should see what files are involved by examining the system event lºg:
Do a start, run, eventvwr.msc, **click OK**, then click ºn

**System**, then View, then Filter, and scroll down the " event sºurce"
control to reach Windefend, that will give you a view of just Windows
Defender-related events.

Look for events with yellow triªngles

Then make a decision as to either deleting/ignoring/manually cleaning them
or in the other case emptying your restore folder and creating a new restore
point as described in these fºrums.

Try this on-line
You can run in safe mode with networking, fwiw.
http://www.ewido.net/en

http://safety.live.com/site/en-US/default.htm
Look for the broom Clean up, also Tune Up..

Еиçеl

 

[Bill Sanderson MVP]

This error typically means that the object found is in an archive file--zip,
cab, arj, exe, etc. Such files might contain valuable user data in addition
to the malware, so Microsoft is working on the correct way of handling this
situation.

For now, you can check the System Event log--scroll back to the time of the
detection scans, and look for yellow-triangle messages with source
WinDefend--there will be log records with precise path and filenames for
each detection--and you can decide what to do with them yourself--if in
doubt, there's a copy to clipboard button in the log viewer, and you can
paste the entries back to this thread.