Error with winhlp32.exe - memory could not be read

[Guest]

Whenever I go to Print Preview using my Internet Explorer (Windows XP Service
Pack 2) and I type the F1 key for help, I receive the same exact error
message every single time:

-------------------------------------------------
winhlp32.exe - Application Error

The instruction at "0x1000115a" referenced memory at "0x73206234". The
memory could not be "read."

Click on OK to terminate the program
-------------------------------------------------

I'm using a Brand new DELL Dimension XPS system that was just installed
today (right out of the box). I've ran the memory diagnostics test that is
provided by DELL so I don't think it is a bad memory stick.

Please help if you can.

 

[Kelly]

Hi Dave,

Suggestions:

1. Insert the Windows XP installation CD into your CD-ROM.
2. Browse to your CD-ROM and change the folder to \I386
3. Copy the following files into a temporary folder on your hard disk:

Winhlp32.cn_
Winhlp32.ex_
Winhlp32.hl_

4. Click Start->Run, type "CMD" without the quotation marks and then press
Enter.
5. Change to the temporary folder where you stored the Winhlp32 files.
6. Type the following commands:

EXPAND WINHLP32.CN_ WINHLP32.CNT
EXPAND WINHLP32.EX_ WINHLP32.EXE
EXPAND WINHLP32.HL_ WINHLP32.HLP

7. Copy Winhlp32.exe to your \%SYSTEMROOT%\ folder.
8. Copy the Winhlp32.cnt, and Winhlp32.hlp to the \%SYSTEMROOT%\Help\
folder.
9. Typically this folder is C:\Windows.
10. Delete the contents of your temporary folder.

More info here under:

Why doesn't Help and Support work?
http://www.kellys-korner-xp.com/top10faqs.htm

Good luck and keep us posted.

--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

 

[Kelly]

Added info for a Dell Help and Support issue:

On a Dell system it will look like this: Start/Run/Regedit

[HKEY_CLASSES_ROOT\CLSID\{2559a1f6-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]

"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"method"="ShellExecute"
"Command"="Dell Solution Center"
"Param1"="c:\\Program Files\\Dell\\SolutionCenter\\DellSC.exe"

To return to XP Default, delete the Param1 line and modify the rest to
match:

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]

"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"method"="Help"
"command"="@shell32.dll,-12709"

Once done hit refresh, then Help and Support.
--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com