Error when sending to Distribution list

[Penny Miller]

I have a user that created a DL for her department and then sent it to each
user (14 of them). For some reason or another when they select this DL
(which only has 34 contacts in it) they get an error when they click on the
+ to expand it open, which is the following;

Microsoft Office Outlook
Cannot perform the requested operation. The command selected is not valid
for this recipient. Could not complete the operation. One or more
parameter values are not valid.

And if she selects the Send button she gets the following error;

Microsoft Office Outlook
Could not complete the operation. One or more parameter values are not
valid.

Any help is greatly appreciated. We are using OL2003
Penny

 

[Russ Valentine [MVP-Outlook]]

No information here. How was this DL created and where does it reside? How
was this DL sent and incorporated into the other users' information store?
Looks to me like it was toasted.

 

[Penny Miller]

She created the DL in her contacts and then sent it to the users in an email
and then they saved it to their own contact folder. For the most part these
recipients were from the global address list a public folder contact and
some of which were in her own contacts too. (Each user has access to the
gal and all public folder contacts)

No information here. How was this DL created and where does it reside? How
was this DL sent and incorporated into the other users' information store?
Looks to me like it was toasted.
--
Russ Valentine
[MVP-Outlook]

I have a user that created a DL for her department and then sent it to
each user (14 of them). For some reason or another when they select this
DL (which only has 34 contacts in it) they get an error when they click
on the + to expand it open, which is the following;

Microsoft Office Outlook
Cannot perform the requested operation. The command selected is not
valid for this recipient. Could not complete the operation. One or more
parameter values are not valid.

And if she selects the Send button she gets the following error;

Microsoft Office Outlook
Could not complete the operation. One or more parameter values are not
valid.

Any help is greatly appreciated. We are using OL2003
Penny

 

[Russ Valentine [MVP-Outlook]]

I see at least 6 opportunities for corruption in this scenario and not
enough information for anyone to help you. "Send in an email" doesn't tell
us anything.
For future reference, DL's will not remain intact unless they are inserted
as an Outlook Item in an RTF message. DL's in the GAL do not behave the same
as DL's in a Contacts Folder. In addition, DL's are so notoriously
unreliable that most of us avoid using them at all.
--
Russ Valentine
[MVP-Outlook]

She created the DL in her contacts and then sent it to the users in an
email and then they saved it to their own contact folder. For the most
part these recipients were from the global address list a public folder
contact and some of which were in her own contacts too. (Each user has
access to the gal and all public folder contacts)

No information here. How was this DL created and where does it reside?
How was this DL sent and incorporated into the other users' information
store? Looks to me like it was toasted.
--
Russ Valentine
[MVP-Outlook]

I have a user that created a DL for her department and then sent it to
each user (14 of them). For some reason or another when they select
this DL (which only has 34 contacts in it) they get an error when they
click on the + to expand it open, which is the following;

Microsoft Office Outlook
Cannot perform the requested operation. The command selected is not
valid for this recipient. Could not complete the operation. One or
more parameter values are not valid.

And if she selects the Send button she gets the following error;

Microsoft Office Outlook
Could not complete the operation. One or more parameter values are not
valid.

Any help is greatly appreciated. We are using OL2003
Penny

 

[Penny Miller]

Actually, I'm not a fan of these DL's either (they have been nothing but a
thorn in my side). They are sending in RTF, does it make a difference if
the DL is in a Public folder rather than their own contacts folder?

I see at least 6 opportunities for corruption in this scenario and not
enough information for anyone to help you. "Send in an email" doesn't tell
us anything.
For future reference, DL's will not remain intact unless they are inserted
as an Outlook Item in an RTF message. DL's in the GAL do not behave the
same as DL's in a Contacts Folder. In addition, DL's are so notoriously
unreliable that most of us avoid using them at all.
--
Russ Valentine
[MVP-Outlook]

She created the DL in her contacts and then sent it to the users in an
email and then they saved it to their own contact folder. For the most
part these recipients were from the global address list a public folder
contact and some of which were in her own contacts too. (Each user has
access to the gal and all public folder contacts)

No information here. How was this DL created and where does it reside?
How was this DL sent and incorporated into the other users' information
store? Looks to me like it was toasted.
--
Russ Valentine
[MVP-Outlook]
I have a user that created a DL for her department and then sent it to
each user (14 of them). For some reason or another when they select
this DL (which only has 34 contacts in it) they get an error when they
click on the + to expand it open, which is the following;

Microsoft Office Outlook
Cannot perform the requested operation. The command selected is not
valid for this recipient. Could not complete the operation. One or
more parameter values are not valid.

And if she selects the Send button she gets the following error;

Microsoft Office Outlook
Could not complete the operation. One or more parameter values are not
valid.

Any help is greatly appreciated. We are using OL2003
Penny

 

[Russ Valentine [MVP-Outlook]]

Indeed it does, but I can't address it since I'm not familiar with Exchange.
--
Russ Valentine
[MVP-Outlook]

Actually, I'm not a fan of these DL's either (they have been nothing but a
thorn in my side). They are sending in RTF, does it make a difference if
the DL is in a Public folder rather than their own contacts folder?

I see at least 6 opportunities for corruption in this scenario and not
enough information for anyone to help you. "Send in an email" doesn't tell
us anything.
For future reference, DL's will not remain intact unless they are
inserted as an Outlook Item in an RTF message. DL's in the GAL do not
behave the same as DL's in a Contacts Folder. In addition, DL's are so
notoriously unreliable that most of us avoid using them at all.
--
Russ Valentine
[MVP-Outlook]

She created the DL in her contacts and then sent it to the users in an
email and then they saved it to their own contact folder. For the most
part these recipients were from the global address list a public folder
contact and some of which were in her own contacts too. (Each user has
access to the gal and all public folder contacts)


No information here. How was this DL created and where does it reside?
How was this DL sent and incorporated into the other users' information
store? Looks to me like it was toasted.
--
Russ Valentine
[MVP-Outlook]
I have a user that created a DL for her department and then sent it to
each user (14 of them). For some reason or another when they select
this DL (which only has 34 contacts in it) they get an error when they
click on the + to expand it open, which is the following;

Microsoft Office Outlook
Cannot perform the requested operation. The command selected is not
valid for this recipient. Could not complete the operation. One or
more parameter values are not valid.

And if she selects the Send button she gets the following error;

Microsoft Office Outlook
Could not complete the operation. One or more parameter values are
not valid.

Any help is greatly appreciated. We are using OL2003
Penny