Error Number: 0x800CCC19 + Norton AV

[Andre]

Hi I am a bit stumped on this and I am after advice. After receiving an
update from Norton I have a problem with receiving emails. I get the
following error message.

"A time-out occurred while communicating with the server. Account: "my
account", Server: 'pop."my account".co.uk', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC19"

If I disable "Norton AV" I can receive email no problem. If I do a system
restore to before the update all is OK, but update NAV again and the
problem reappears. I have searched NAV help section without any luck, and I
don't want to keep turning off NAV each time I wish to check my email.

Any pointer in the right direction would be appreciated.

Thanks

Andre

Win XP Pro SP2
Norton IS 2005

 

[Beauregard T. Shagnasty]

Hi I am a bit stumped on this and I am after advice. After
receiving an update from Norton I have a problem with receiving
emails. I get the following error message.

"A time-out occurred while communicating with the server. Account:
"my account", Server: 'pop."my account".co.uk', Protocol: POP3,
Port: 110, Secure(SSL): No, Error Number: 0x800CCC19"

If I disable "Norton AV" I can receive email no problem. If I do a
system restore to before the update all is OK, but update NAV
again and the problem reappears. I have searched NAV help section
without any luck, and I don't want to keep turning off NAV each
time I wish to check my email.

Any pointer in the right direction would be appreciated.

This question pops up quite often in my ISPs local help newsgroups.
The answer is always: disable Norton AV scanning of incoming and
outgoing emails. And the troubled people always say, "Thanks. It works
after I did that."

I don't use Norton myself, so I am just passing on what I've read
elsewhere. There must be a bunch of bugs with the new versions.