Hi Jeff,
I have reviewed your post again. As you said, now your problem is that you
have an empty system partition on a clients
machine but no software to reload the system. Since you have recovery CD,
I suggest you use recovery CD to reload the system. Also, if there is any
questions on the recovery process, you may contact the OEM vendor for
further assistance.
Hope the infomation helps.
Best Regards,
Jason Tan
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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| X-Tomcat-ID: 112662155
| References: <
[email protected]>
<
[email protected]>
<
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Jason Tan (MSFT))
| Organization: Microsoft
| Date: Thu, 20 Oct 2005 06:34:23 GMT
| Subject: RE: Error Installing XP Sp 2
| X-Tomcat-NG: microsoft.public.windowsxp.general
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.windowsxp.general
| Lines: 236
| Path: TK2MSFTNGXA01.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:483200
| NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
|
| Hi Jeff,
|
| Thanks for your reply!
|
| I am sorry to hear that you have to reload the system presently. As to
your
| new question, based on my experience, I think you are right. Just as you
| indicated, it is impossible to use the retail media with an OEM key. The
| rule also applies not only to Windows 98 but also to Windows XP. In
| addition, since this is a licensing issue. If you still have any other
| licensing related issue, please call 1-800-426-9400, Monday through
Friday,
| 6:00 A.M. to 6:00 P.M. (Pacific Time) to speak directly to a Microsoft
| licensing specialist, and you can get more detailed information from
there.
| Worldwide customers can use the Guide to Worldwide Microsoft Licensing
| Sites to find contact information in their locations:
|
|
http://www.microsoft.com/licensing/index/worldwide.asp
|
| Have a nice day!
|
| Thanks & Regards,
|
| Jason Tan
|
| Microsoft Online Partner Support
| Get Secure! -
www.microsoft.com/security
|
| =====================================================
|
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
|
| =====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
| --------------------
| | Thread-Topic: Error Installing XP Sp 2
| | thread-index: AcXU7gS6Q5F2556TTaWzkEYrIb6DOQ==
| | X-WBNR-Posting-Host: 24.171.56.173
| | From: =?Utf-8?B?amU3Mzgz?= <
[email protected]>
| | References: <
[email protected]>
| <
[email protected]>
| | Subject: RE: Error Installing XP Sp 2
| | Date: Wed, 19 Oct 2005 13:45:19 -0700
| | Lines: 167
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| | X-Tomcat-NG: microsoft.public.windowsxp.general
| |
| | Well, I was able to get SP2 installed, or at least partly.
Unfortunately,
| | after that, the system booted to a stop error. I found the cause of the
| stop
| | error in PSS ID Number: 885523.
| |
| | Again unfortunately, I wasn't able to resolve the issue using the
methods
| | described in the KB article because the system wouldn't boot and I
could
| not
| | boot into the repair console. The machine is a Sony Vaio, that came
with
| XP
| | Home pre-installed, but came with a recovery CD instead of original
media
| for
| | the Op. Sys. So I could not boot to the recovery console to try to
| resolve
| | the issue. I only have copies of Pro, so I could not boot to the
recovery
| | console with them.
| |
| | I decided top copy any data off by moving the drive to another machine,
| the
| | use the restore cd to restore the system partition. More bad news. The
| | restore ended abruptly with an irrecoverable error, but not before
| trashing
| | the FAT.
| |
| | The error after looking on Sony's web page indicated a hard drive
error.
| | Since I had been moving the drive back and forth to another machine to
| copy
| | data, I formatted it and ran a chkdsk on it while it was in the other
| | machine. It said the drive was error free. And, it seems fine.
| |
| | Now my problem is that I have an empty system partition on a clients
| machine
| | and no software to re-install the operating system.
| |
| | My new question is, since it has a licensed version of XP Home, and I
| have
| | the serial number for activation, can I just pick up an XP Home upgrade
| from
| | the store and use the media to re-load. I can always use it to upgrade
my
| | kids 98 machine so it won't be a complete waste of money. I would just
| like
| | to make sure that since the original was an OEM version that I can use
| the
| | same product key on a retail version.
| |
| | I remember that with 98, OEM versions had OEM embeded in the product
key,
| so
| | you couldn't use media from a retail build with an OEM key and vice
versa.
| |
| | Let me know if that makes sense, and if you know about the product keys.
| |
| | Thanks,
| |
| | Jeff
| |
| |
| |
| | --
| | JE
| |
| |
| | "Jason Tan (MSFT)" wrote:
| |
| | > Hello JE,
| | >
| | > Thanks for posting!
| | >
| | > I understand that when installing SP2 on Windows XP Home, it gets the
| | > drvmain.sdb in use error. If I have misunderstood your concerns,
please
| | > feel free to let me know.
| | >
| | > Based on my experience, the issue may happen under the situation that
| some
| | > process does not completely release when installing SP2. Therefore, I
| would
| | > like to provide you with the following suggestions.
| | >
| | > Suggestion 1: Please attempt to install the SP2 in Safe Mode.
| | > -------------------------------
| | > 1. Restart your computer and start pressing the F8 key on your
| keyboard. On
| | > a computer that is configured for booting to multiple operating
| systems,
| | > you can press the F8 key when you see the Boot Menu.
| | >
| | > 2. In "Windows Advanced Option Menu", use the arrow keys to select
Safe
| | > Mode, and then press ENTER.
| | >
| | > 3. If you are running other operating systems on the computer, click
| | > Microsoft Windows on the list that is displayed and then press ENTER.
| | >
| | > If the issue persists, please go to next section.
| | >
| | > Suggestion 2: Please attempt to perform a check disk
| | > ---------------------
| | > I suggest you start the computer using the Microsoft Windows XP
| recovery
| | > console, and then perform a check disk on the file system to see if
| this
| | > issue can be resolved.
| | >
| | > 1. Insert the Windows XP CD-ROM into the CD-ROM or DVD-ROM drive, and
| then
| | > restart the computer. Select any options that are required to start
the
| | > computer from the CD-ROM or DVD-ROM drive if you are prompted to do
so.
| | > 2. When the "Welcome to Setup" screen appears, press R to start the
| | > Recovery Console.
| | > 3. If your computer is configured for dual booting or multiple
booting,
| | > select the relevant Windows XP installation.
| | > 4. When you are prompted to do so, type the administrator password,
and
| | > then press ENTER.
| | > NOTE: In Windows XP Home Edition, the administrator password is blank
| by
| | > default.
| | > 5. At the command prompt, type the following command, and then press
| ENTER:
| | > "cd system32" (without the quotation marks)
| | > 6. Type the following command, and then press ENTER: "chkdsk /r"
| (without
| | > the quotation marks)
| | > 7. Remove the Windows XP CD-ROM from the disc drive.
| | > 8. Type "exit" (without the quotation marks) to restart your computer.
| | >
| | > Running Chkdsk to Repair File Systems
| | >
|
<
http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-u
| | >
|
s/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prkd_
| | > tro_xudm.asp>
| | >
| | > Hope the information helps.
| | >
| | > Thanks & Regards,
| | >
| | > Jason Tan
| | >
| | > Microsoft Online Partner Support
| | > Get Secure! -
www.microsoft.com/security
| | >
| | > =====================================================
| | >
| | > When responding to posts, please "Reply to Group" via your newsreader
| so
| | > that others may learn and benefit from your issue.
| | >
| | > =====================================================
| | > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | >
| | >
| | >
| | > --------------------
| | > | Thread-Topic: Error Installing XP Sp 2
| | > | thread-index: AcXTW81xhDuF6WT6SaKIbqzWvGQMHw==
| | > | X-WBNR-Posting-Host: 24.171.56.173
| | > | From: =?Utf-8?B?amU3Mzgz?= <
[email protected]>
| | > | Subject: Error Installing XP Sp 2
| | > | Date: Mon, 17 Oct 2005 13:46:09 -0700
| | > | Lines: 13
| | > | Message-ID: <
[email protected]>
| | > | MIME-Version: 1.0
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| | > | charset="Utf-8"
| | > | Content-Transfer-Encoding: 7bit
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| | > | Newsgroups: microsoft.public.windowsxp.general
| | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| | > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| | > | Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windowsxp.general:481681
| | > | X-Tomcat-NG: microsoft.public.windowsxp.general
| | > |
| | > | While trying to install Sp2 on a machine with XP Home, I get a file
| in
| | > use
| | > | error on drvmain.sdb.
| | > | I've stopped all of the processes that aren't necessary, but it
| doesn't
| | > help.
| | > |
| | > | I've also searched the KB and can't find a similar problem. I know
| that
| | > this
| | > | isn't a lot of information to go on, but I wasn't sure if this was
| just
| | > an SP
| | > | 2 problem or not.
| | > |
| | > | Any ideas would be greatly appreciated.
| | > |
| | > | Thanks
| | > | --
| | > | JE
| | > |
| | >
| | >
| |
|
|
