Error - I Explore has caused an error in user.exe

[June]

I am running Windows ME and Explorer 6.0. After
downloading the update a couple of weeks ago, I started to
get this message: I Explore has caused an error in
user.exe. IExplore will now close. Then one window
closes, but others remain open. Occasionally I also have
a freezing problem. I've run Norton Anti Virus and
Spybot, but the problem persists. Any suggestions>
Thanks in advance.

 

[H Leboeuf]

Download the latest file definition for spybot and AdAware, run the
programs.

Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

If still no joy then:

Go to http://www.spywareinfo.com/downloads.php#det
Download "Hijack This!" [freeware] or download direct (below):
http://www.spywareinfo.com/~merijn/files/hijackthis.zip

If you get a 404 error or Access denied, try:
http://216.180.252.218/~spywareinfo.com/downloads/tools/hijackthis.zip

Unzip, double-click "HijackThis.exe" and Press "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log"
button.
Click: "Save Log" (generates "hijackthis.log")

Next, HijackThis | Config [button] | Misc Tools [button]
Click: Generate StartupList log [button] (generates "startuplist.txt")

Next, go to the below location:
http://www.spywareinfo.com/forums/

Sign in, then copy and paste both files in your message.

HijackThis Quick Start Help
http://www.tomcoyote.org/hjt/