need assistance please!! when i turn on my laptop, a "run-time error 91" from IEHost pops up, and also my arrow keys (right and left) do not work, can someone please help me out before i pull out the last of my hair?
Jess,
A quick Google will make you suspect spyware.
Have you downloaded these programs before? Download them again, as many are
revised frequently, to keep up with the current level of malware being attempted
constantly - get the absolutely most current version of each product listed.
They're all free - and most pretty small, so they download quickly enough.
First, download LSP-Fix and WinsockXPFIx from <
http://www.cexx.org/lspfix.htm>,
and CWShredder from <
http://www.majorgeeks.com/download4086.html>. All are
free.
Next, close all Internet Explorer and Outlook windows, then run CWShredder.
Have it fix all variants.
Now check for, and remove, spyware. Get HijackThis
<
http://www.majorgeeks.com/download.php?det=3155> and Spybot S&D
<
http://www.safer-networking.org/index.php?page=download>. Both free.
1) Install and run Spybot. First update it ("Search for updates"), then run a
scan ("Check for problems"). Trust Spybot, and make all recommended deletions.
2) Install and run HijackThis. Do NOT make any changes immediately. Save the
HJT Log.
3) Have your HJT log interpreted by experts at one or more of the following
forums (and post it, or a link to your forum post, here):
<
http://forums.net-integration.net/>
<
http://forums.spywareinfo.com/>
<
http://forums.tomcoyote.org/>
<
http://www.wilderssecurity.com/>
If removal of any spyware affects your ability to access the internet (some
spyware builds itself into the network software, and its removal may damage your
network), run LSP-Fix and / or WinsockXPFIx.
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
