Error 85010014 with Active Sync using Sprint 6700 Pocket PC & Outl

[Guest]

Here is the information I got on MS website. But, I don't know what to do.
However, I already loaded 4.1 ActiveSync and talked to 3 different Sprint
Techs. They say its a Microsoft Outlook issue.

Thank you.


Synchronization Issues with Microsoft Outlook
If you are experiencing difficulties setting up and completing
synchronization of data with Microsoft Outlook, please refer to the following
section to find details about symptoms and workarounds.


Synchronization Error 85010014
ActiveSync reports a Synchronization Error code 85010014 because of one of
the following reasons:
Synchronization Fails because Application Data Folder is Redirected
Synchronization Fails because Outlook is in Offline Mode
Synchronization Fails because of Outlook script blocking
Synchronization Fails because ActiveSync is incorrectly registered with
Outlook


Application Data Folder Redirected:

If your Application Data folder under Documents & Settings folder is
redirected to an external source, you will experience synchronization
failures.

Please upgrade to ActiveSync 4.1 if you are experiencing this issue.

Outlook is in Offline Mode:

If you are attempting to set up synchronization or are synchronizing when
Microsoft Outlook is in Offline mode or when you do not have connectivity to
the Microsoft Exchange Server with Outlook, you may experience
synchronization failures.

Please upgrade to ActiveSync 4.1 if you are experiencing these issues.

It is still recommended that you have Microsoft Outlook in the Online mode
when synchronizing with your device.

Outlook Scripting Blocked:

Certain Desktop PC security applications may disable Outlook scripting which
is required for ActiveSync too set up communications with Outlook to
synchronize data.

Please ensure that script blocking for Outlook is not enabled to work around
this issue. Please consult your PC security application documentation on how
to disable script blocking for Microsoft Outlook.

Incorrect Outlook Registration:

Please see “Outlook needs to be Re-Installed or Repaired†section for
details.


Device Synchronization App Crashes or sync fails
We have found that certain data items, when synchronized with the device
could cause bad properties to be set on the Windows Mobile device.

If you are experiencing frequent sync failures or device crash errors,
please upgrade to ActiveSync 4.1.


Outlook needs to be Re-installed or Repaired
In some cases when Microsoft Outlook is not the primary Email client on the
PC, you may see the following symptoms:
Synchronization Error 85010014
Error that Outlook is not installed, even though it is

Please upgrade to ActiveSync 4.1 if you are experiencing these issues.

 

[Roady [MVP]]

Ehm, alright, that are solutions but what are your issues? At what point do
you get this issue? What version of Outlook are you using?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
Here is the information I got on MS website. But, I don't know what to do.
However, I already loaded 4.1 ActiveSync and talked to 3 different Sprint
Techs. They say its a Microsoft Outlook issue.

Thank you.


Synchronization Issues with Microsoft Outlook
If you are experiencing difficulties setting up and completing
synchronization of data with Microsoft Outlook, please refer to the
following
section to find details about symptoms and workarounds.


Synchronization Error 85010014
ActiveSync reports a Synchronization Error code 85010014 because of one of
the following reasons:
Synchronization Fails because Application Data Folder is Redirected
Synchronization Fails because Outlook is in Offline Mode
Synchronization Fails because of Outlook script blocking
Synchronization Fails because ActiveSync is incorrectly registered with
Outlook


Application Data Folder Redirected:

If your Application Data folder under Documents & Settings folder is
redirected to an external source, you will experience synchronization
failures.

Please upgrade to ActiveSync 4.1 if you are experiencing this issue.

Outlook is in Offline Mode:

If you are attempting to set up synchronization or are synchronizing when
Microsoft Outlook is in Offline mode or when you do not have connectivity to
the Microsoft Exchange Server with Outlook, you may experience
synchronization failures.

Please upgrade to ActiveSync 4.1 if you are experiencing these issues.

It is still recommended that you have Microsoft Outlook in the Online mode
when synchronizing with your device.

Outlook Scripting Blocked:

Certain Desktop PC security applications may disable Outlook scripting which
is required for ActiveSync too set up communications with Outlook to
synchronize data.

Please ensure that script blocking for Outlook is not enabled to work around
this issue. Please consult your PC security application documentation on how
to disable script blocking for Microsoft Outlook.

Incorrect Outlook Registration:

Please see "Outlook needs to be Re-Installed or Repaired" section for
details.


Device Synchronization App Crashes or sync fails
We have found that certain data items, when synchronized with the device
could cause bad properties to be set on the Windows Mobile device.

If you are experiencing frequent sync failures or device crash errors,
please upgrade to ActiveSync 4.1.


Outlook needs to be Re-installed or Repaired
In some cases when Microsoft Outlook is not the primary Email client on the
PC, you may see the following symptoms:
Synchronization Error 85010014
Error that Outlook is not installed, even though it is

Please upgrade to ActiveSync 4.1 if you are experiencing these issues.

 

[Guest]

Thank you for responding.
I am getting the error when I click on view status: ActiveSync encountered
a problem on the Desktop. Support Code: 85010014

I have tried hard re-booting of the 6700. I unistalled and reinstalled
ActiveSync 4.1.
I really want to avoid having to reinstall Outlook. I have tons of Tasks and
Calendar items.
I looked in help to find info about "Scripting" and could not find anything
to help me whether Spcripting is Enabled or Not. The computer I am using came
from one of my companies that was on a Network, but now its not on the
Network. I also don't know how to check the Application Data Folder in the
Document & Settings Folder," which was another potential fix.
I spent 6 hours trying to fix this yesterday and got nowhere.
I am about ready to take the phone back.
Thank you for any help you can give.

Ehm, alright, that are solutions but what are your issues? At what point do
you get this issue? What version of Outlook are you using?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
Here is the information I got on MS website. But, I don't know what to do.
However, I already loaded 4.1 ActiveSync and talked to 3 different Sprint
Techs. They say its a Microsoft Outlook issue.

Thank you.


Synchronization Issues with Microsoft Outlook
If you are experiencing difficulties setting up and completing
synchronization of data with Microsoft Outlook, please refer to the
following
section to find details about symptoms and workarounds.


Synchronization Error 85010014
ActiveSync reports a Synchronization Error code 85010014 because of one of
the following reasons:
Synchronization Fails because Application Data Folder is Redirected
Synchronization Fails because Outlook is in Offline Mode
Synchronization Fails because of Outlook script blocking
Synchronization Fails because ActiveSync is incorrectly registered with
Outlook


Application Data Folder Redirected:

If your Application Data folder under Documents & Settings folder is
redirected to an external source, you will experience synchronization
failures.

Please upgrade to ActiveSync 4.1 if you are experiencing this issue.

Outlook is in Offline Mode:

If you are attempting to set up synchronization or are synchronizing when
Microsoft Outlook is in Offline mode or when you do not have connectivity to
the Microsoft Exchange Server with Outlook, you may experience
synchronization failures.

Please upgrade to ActiveSync 4.1 if you are experiencing these issues.

It is still recommended that you have Microsoft Outlook in the Online mode
when synchronizing with your device.

Outlook Scripting Blocked:

Certain Desktop PC security applications may disable Outlook scripting which
is required for ActiveSync too set up communications with Outlook to
synchronize data.

Please ensure that script blocking for Outlook is not enabled to work around
this issue. Please consult your PC security application documentation on how
to disable script blocking for Microsoft Outlook.

Incorrect Outlook Registration:

Please see "Outlook needs to be Re-Installed or Repaired" section for
details.


Device Synchronization App Crashes or sync fails
We have found that certain data items, when synchronized with the device
could cause bad properties to be set on the Windows Mobile device.

If you are experiencing frequent sync failures or device crash errors,
please upgrade to ActiveSync 4.1.


Outlook needs to be Re-installed or Repaired
In some cases when Microsoft Outlook is not the primary Email client on the
PC, you may see the following symptoms:
Synchronization Error 85010014
Error that Outlook is not installed, even though it is

Please upgrade to ActiveSync 4.1 if you are experiencing these issues.