Epson Perfection 3170 Photo Scanner Problem

[Graybeard]

The other day , I started the scanner Smart Panel, and the following
SmaPanel message appeared:
"Please install the supported TWAIN driver."

It was working OK the week before.

I deleted the program and re-installed the Epson software : same message.

I went onto the Epson website and down loaded the latest driver; same
message.

Operating system is Windows XP.
Any suggestions?

Graybeard

 

[CSM1]

The other day , I started the scanner Smart Panel, and the following
SmaPanel message appeared:
"Please install the supported TWAIN driver."

It was working OK the week before.

I deleted the program and re-installed the Epson software : same message.

I went onto the Epson website and down loaded the latest driver; same
message.

Operating system is Windows XP.
Any suggestions?

Graybeard

Maybe a virus scan?

 

[-]

Do some searching of the archives for this group. Look for posts on
Newsoft. They wrote the software for Epson and also offer a utility to help
clean up things after you do a delete so that you can do a more clean
reinstall. Maybe that will help.

Doug

 

[Graybeard]

Do some searching of the archives for this group. Look for posts on
Newsoft. They wrote the software for Epson and also offer a utility to
help clean up things after you do a delete so that you can do a more clean
reinstall. Maybe that will help.

Doug
--
www.BetterScanning.com - Custom Film Holders and Accessories for Agfa,
Microtek and Epson Scanners
Thanks Doug, I'll check it out. The problem is not a virus - checked that
the first thing.

Graybeard

 

[-]

Thanks Doug, I'll check it out. The problem is not a virus - checked that
Sorry if you got the wrong impression. My solution was addressing corrupt
files and registry entries, not for viruses.

Doug

 

[Bennett Price]

Did you disconnect the scanner while reinstalling the sw?