".....encountered a problem and needs to close"....help?

[jtsnow]

During installation of a program I get the message:
"GLJ2.tmp has encountered a problem and needs to close"
How can I find the source of the issue and hopefully fix it?

Details:
This program was previously installed and worked fine for a long time until
I recently uninstalled and tried to reinstall..
The same file works fine on another PC.
This is a DirectX program.
I have XP SP2, DirectX 9.

What I tried:
I have tried starting in every compatibility mode...w/same result.
I have tried to install during Safe Mode...same result.
I have stopped all firewall, virus, worms scans...same result
I have successfully installed on another PC w/XP SP2.
I have done a system restore to a week earlier...same bad result.

I must be something that is configured on my PC that I hope is easy to
change, since it works on the other PC.

Any tips appreciated to trouble shoot and hopefully find a solution.

Thanks

 

[JAD]

did you delete the windows/temp directory?
or make it read only?
is GLJ2.tmp part of the install or is it some other program that is failing
to load?
are you loading from a CD?
try cleaning the disk, try a different rom.

 

[jtsnow]

thanks. I try deleting the temp folder. Im installing from a file on the
harddrive. I dont know that that GLJ2.tmp is. My bet is its a windows
thing.

 

[Peter]

During installation of a program I get the message:
"GLJ2.tmp has encountered a problem and needs to close"
How can I find the source of the issue and hopefully fix it?

Details:
This program was previously installed and worked fine for a long time until
I recently uninstalled and tried to reinstall..

Perhaps the uninstall didn't do its job properly and left some unwanted
registry entries that are causing problems. You could try searching for
any entries that relate to whatever it is you're trying to install.

 

[jtsnow]

Ok..I deleted all files in windows/temp and windows/prefetch and in the
registry I deleted the software folders with the app. and rebooted.

Same problem. I tried installing many times and the Error message keeps
referencing GLJa.tmp...or GLJ2t.tmp...etc. It just keeps incrementing the
file name. but always GLJ*.tmp

Ill google and see if that hits anything.
thanks!