email problem

[Guest]

I recently discovered (when I had no response to 2 job applications!) that
when I click on an email address within a received email and send it - it
doesn't register - the person it was sent to doesn't receive it and it does
not appear in my sent folder. If I copy and paste the address into a new
email, it works just fine. Roadrunner says it's a Microsoft problem;
Microsoft wants $49 just to hear the problem - can someone out there help
me???

I do not have the Windows 2000 software - the computer was a gift already
loaded and the software didn't come with it.

 

[Diane Poremsky]

when you click the link and the new email message opens, is it opening in
outlook or outlook express?

 

[Guest]

I don't know - the form that comes up when I click the email address is
different than the new mail form in outlook express - instead of saying new
message it says untitled-message (HTML) and the tool bars are different than
the ones in the form you get when you click create mail.

 

[Diane Poremsky]

sounds like outlook... and outlook is the email client you use for
everything, correct? Do you have more than one outlook profile? open
control panel, mail and check.