DVD-RW stopped working

[Guest]

I installed Magix Photostory 5 and then my DVD stopped working. I
uninstalled the program but that did not help. I have looked at several post
but cannot seem to make any of the solutions work. I am getting the code 39
error. Please help.

 

[Guest]

Lisa,

The following link may provide a solution. Follow the instructions on the
following Microsoft article to remove upper and lower filters:

http://support.microsoft.com/default.aspx/kb/929461

Sometimes this solution works, but who knows until you try it. In addition
to the program you installed, some burner programs, such as Nero and/or
iTunes/iPod have been known to cause the problem you're having. Note in the
Microsoft article that you may need to reinstall a program, if that's what's
causing the problem. Post back on the results.

 

[Guest]

Thanks for the link. I was having a similar problem. I was trying to get help
from Dell (thinking it was the DVD-RW hardware). They sent me XP solutions,
even though I told them I upgraded.

Anyway. This seems to have fixed my problem. Time will tell for sure, but I
can watch DVD on my pc now.

Thanks Again!!!