DVD ROM and RW drives not working

[cdennehy2000]

On my dell xps 400 deskton, running windows xp, I regrettably made th
mistake of trying to load old Roxio Adaptec Easy CD Creator 4.02d-d
software from an original dell disk i had from my old windows ME....
uninstalled the program, but two obsolete drivers remain on m
computer:

cdralw2k.sys
cdr4_2k.sys

i tried deleting these drivers from the hard drive, but still the dv
drives are not showing up in my computer. save restoring my pc t
original factory settings, can anyone please recommend a fix for thi
problem that will permit me to once again use my DVD drives?

thanks,

chri

 

[John Inzer]

On my dell xps 400 deskton, running windows xp, I regrettably made the
mistake of trying to load old Roxio Adaptec Easy CD Creator 4.02d-d5
software from an original dell disk i had from my old windows ME.... I
uninstalled the program, but two obsolete drivers remain on my
computer:

cdralw2k.sys
cdr4_2k.sys

i tried deleting these drivers from the hard drive, but still the dvd
drives are not showing up in my computer. save restoring my pc to
original factory settings, can anyone please recommend a fix for this
problem that will permit me to once again use my DVD drives?

thanks,

chris

================================
Might be worth a try to do a system restore
to a time before you installed the Roxio
software.

And...maybe the following article would be
worth a look:

(314060) You can no longer access the CD
drive or the DVD drive, or you receive an error
message after you remove a CD recording
program or a DVD recording program in
Windows XP: "error code 31"
http://support.microsoft.com/kb/314060/en-us


--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[cdennehy2000]

cdennehy2000 wrote:-
On my dell xps 400 deskton, running windows xp, I regrettably mad
the
mistake of trying to load old Roxio Adaptec Easy CD Creator 4.02d-d5
software from an original dell disk i had from my old windows ME...
I
uninstalled the program, but two obsolete drivers remain on my
computer:

cdralw2k.sys
cdr4_2k.sys

i tried deleting these drivers from the hard drive, but still the dvd
drives are not showing up in my computer. save restoring my pc to
original factory settings, can anyone please recommend a fix for this
problem that will permit me to once again use my DVD drives?

thanks,

chris-
================================
Might be worth a try to do a system restore
to a time before you installed the Roxio
software.

And...maybe the following article would be
worth a look:

(314060) You can no longer access the CD
drive or the DVD drive, or you receive an error
message after you remove a CD recording
program or a DVD recording program in
Windows XP: "error code 31"
http://support.microsoft.com/kb/314060/en-us


--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

hi, john, thanks for the link to the microsoft guided help article -
unfortunately, i got message that "Guided Help can not be downloade
right now". To your knowledge, have you encountered problems wit
downloading ths program?

On restoring my computer to an earlier point -- prior to loading th
program in question, the restore facility for some reason doesn't giv
me an option to go back prior to this event. Not sure why. any ideas o
that?

thanks,
chri

 

[John Inzer]

hi, john, thanks for the link to the microsoft guided help article --
unfortunately, i got message that "Guided Help can not be downloaded
right now". To your knowledge, have you encountered problems with
downloading ths program?

On restoring my computer to an earlier point -- prior to loading the
program in question, the restore facility for some reason doesn't give
me an option to go back prior to this event. Not sure why. any ideas
on that?

thanks,
chris

=========================================
I have no idea why you cannot download Guided Help.
I guess you could try the manual instructions.

Choose any restore point that is before the time when
the problems with your optical drives began.


--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[cdennehy2000]

This problem is still ongoing. I'm eager to try the suggested Microsoft
Guided Help facility; however, despite repeated attempts, the program
will not run. I've tried on two different computers, but no luck,
getting as far as the box in which it asks you whether you want to run
on "this computer" or "another computer". After this, I get a
message... "Guided Help cannot be downloaded now". Anybody else
encounter this problem?

thanks,

chris