DVD Drive and Windows Vista Ultimate

[Guest]

I am running out of options with a DVD drive not working.
A little about me; I am a Microsoft Systems Engineer. And have work with
computers systems for the last twenty years.
I work for the Federal Government in DC; I am the Team Lead for implementing
Windows Vista Enterprise, I even have the Genuine Microsoft Stamp. I have
worked with Vista for sense it was Bata. This week I am enrolled in the
“Implementing and Maintaining Windows Vista Course.
I bought a new Gateway Laptop (NX860X) that meets the Vista logo
requirements and have Windows Vista Ultimate. I have rebuilt my laptop twice
to gain experience. To date I have spent over $ (A Lot-Do Not tell the Wife)
of my own money on the setup I have at home. And I am a VERY UNHAPPY
CAMPER!!!!!
About three weeks ago my DVD R/W stopped working. I went through the
troubleshooting steps listed below.
1) Looked for updates (drivers & Patches)- it stated I had the most current
drivers
2) Downloaded the latest BIOS & Chip set from Gateway
3) Uninstalled and let the system find the DVD
4) Removed unsigned drivers I found.
5) Looked for MS Knowledge Base articles
6) Instead the mobile device mangers 6 ( I have a AT&T smart phone-worth a
shot)
7) Logged on as the local Administrator and ran from the command prompt “SFC
/SCANNOW†no errors
8) Tried a restore using VSS (only went back to 6/16/2007) it failed.
9) Created a different Administrator level account
10) Called Gateway at least three times. Their answer was “MICROSOFT PATCHES
DID IT†because they have several incidents on the same thing with different
hardware.
I only have two options left
1) Set fire to the laptop and hope insurance will replace it- just kidding ;-)
2) Whine to see who has a solution- Hi There!!!!!!!!!!!!!!!!!

** I have screen Shots**

 

[Peter Foldes]

And you are a MSCE and all those credentials. Hmmm

Anyway use the fix in the below KB for your Upper and Lower Filters which are incorrect. Ignore the title of the KB and follow the fix.
http://support.microsoft.com/default.aspx?scid=kb;en-us;320553

 

[Guest]

Sarcasm is never appreciated; the community is a place we professionals work
together not to find an answer, not criticize others. I will try the KB
Thank You

 

[Michael Solomon]

Sarcasm is never appreciated; the community is a place we professionals
work
together not to find an answer, not criticize others. I will try the KB
Thank You

You didn't mention or I may have missed it, do you have any CD/DVD creation
software installed on the system; if yes, did it come preinstalled or was
this a product you installed and what product and version?

 

[BigJim]

you like most of us probably do not have a floppy to try a dos boot disk to
check the cd.
the drive may be bad, hey just a guess

 

[Guest]

MSKB#320553

After editing the registry as directed in the KB the DVD was back, Thank you
Peter

 

[Peter Foldes]

You are welcome Joe.