Dr Watson Error Opening Image Folders

[Karl Burrows]

Every time I try to open folders that contain image files (like eps, ai or
tiff for example), I get an termination error followed by a Dr. Watson
error:

The instruction at 0x7c918fea referenced memory at 0x39353343 (or
another random number here). Memory could not be written.

Dr Watson Postmortem Debugger has encountered a problem.

Then Explorer crashes and then comes back up. Running XP SP2. Fresh
reformat and install and this would happen occasionally before I reformatted
recently.

Any ideas where to start? I found something about Illustrator and preview
mode, but have turned that off and still get the errors. It doesn't happen
every time, but more times than not.

Thanks!

 

[Thorsten Matzner]

Every time I try to open folders that contain image files (like eps, ai or
tiff for example), I get an termination error followed by a Dr. Watson
error:

The instruction at 0x7c918fea referenced memory at 0x39353343 (or
another random number here). Memory could not be written.

Dr Watson Postmortem Debugger has encountered a problem.

Then Explorer crashes and then comes back up. Running XP SP2. Fresh
reformat and install and this would happen occasionally before I reformatted
recently.

This may come from software that runs in the background. Read "How to
Troubleshoot By Using the Msconfig Utility in Windows XP"
(http://support.microsoft.com/?kbid=310560) and "How to Perform
Advanced Clean-Boot Troubleshooting in Windows XP"
(http://support.microsoft.com/?kbid=316434).
Also make sure that all core files are ok with the System File
Checker.
"Description of Windows XP and Windows Server 2003 System File Checker
(Sfc.exe)" (http://support.microsoft.com/?kbid=310747)

 

[Karl Burrows]

Tried all these solutions. I had to create a slipstream XP SP2 CD to run
sfc. It didn't find any errors.

Every time I try to open folders that contain image files (like eps, ai or
tiff for example), I get an termination error followed by a Dr. Watson
error:

The instruction at 0x7c918fea referenced memory at 0x39353343 (or
another random number here). Memory could not be written.

Dr Watson Postmortem Debugger has encountered a problem.

Then Explorer crashes and then comes back up. Running XP SP2. Fresh
reformat and install and this would happen occasionally before I
reformatted
recently.

This may come from software that runs in the background. Read "How to
Troubleshoot By Using the Msconfig Utility in Windows XP"
(http://support.microsoft.com/?kbid=310560) and "How to Perform
Advanced Clean-Boot Troubleshooting in Windows XP"
(http://support.microsoft.com/?kbid=316434).
Also make sure that all core files are ok with the System File
Checker.
"Description of Windows XP and Windows Server 2003 System File Checker
(Sfc.exe)" (http://support.microsoft.com/?kbid=310747)

 

[Thorsten Matzner]

Tried all these solutions. I had to create a slipstream XP SP2 CD to run
sfc. It didn't find any errors.

Then you may have to reinstall Windows. Do a virus scan before.
"List of Antivirus Software Vendors"
(http://support.microsoft.com/?kbid=49500)
"How to Perform an In-Place Upgrade (Reinstallation) of Windows XP"
(http://support.microsoft.com/?kbid=315341)

 

[Karl Burrows]

I did do a complete format and install a few weeks ago. This problem has
occurred both before and after the reinstall.

Thanks!

Tried all these solutions. I had to create a slipstream XP SP2 CD to run
sfc. It didn't find any errors.

Then you may have to reinstall Windows. Do a virus scan before.
"List of Antivirus Software Vendors"
(http://support.microsoft.com/?kbid=49500)
"How to Perform an In-Place Upgrade (Reinstallation) of Windows XP"
(http://support.microsoft.com/?kbid=315341)

 

[Thorsten Matzner]

I did do a complete format and install a few weeks ago. This problem has
occurred both before and after the reinstall.

What does the virus scan say? Have you checked the HDD for errors yet?