Document viewer on startup

[J]

I've googled this a lot and there seems to be no real answers out there...

Whenever I startup my laptop I get 'Document viewer' popping up and wanting
to do something... after failing, it then pops up again saying that the
feature I want to use is on a cd rom that is not available...

When looking in the event viewer I get 2 warning notes for Msi Installer -
event 1001 and event 1004.

How do I stop it???

Thanks in advance

 

[R. McCarty]

Many programs do not install 100% of available features. When a
user runs the application and triggers a call to that feature the app
will call the .Msi (Microsoft Installer ) package to load the feature.
Since the original media isn't available you'll get the Event log entries
you list. It's a difficult issue to resolve since the Msi will continue to
try and run and resolve the feature request. Document Viewer is a
little vague, is it part of an Office suite ? If so do you have the media
disk it's requesting. One extreme measure is to use a tool to remove
the data associated with the .Msi module. However once you do
that the program it is associated with will be broken. This can also
be due to a Startup or Watchdog that is being called/loaded when
the PC boots up. Removing that may stop the .msi from trying to run.

 

[Bob I]

You have MS Office? Put in the CD and try again.

 

[J]

Hi,

Thanks for your response.

I'd rather not start removing things when I have no idea what has caused
this to start happening.

It is asking me to insert the 'Document viewer' disk and click OK...

I have no such disk! I thought it would be an application ready installed
with windows...

Confused.

 

[R. McCarty]

Next time the message appears, write down the filename.msi that
the system is prompting for. With that information we can determine
what disk/application it is trying to update/modify.

 

[J]

It was all preloaded on the laptop...

No office disk...

I do have the recovery disks from when I first set up the machine though.

On there???

Thanks for all input.

 

[Bob I]

Perhaps contacting tech support of laptop maker, they must provide OEM
software support.